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Service Manager

4 months ago

Pensacola, United States Family Heating and Air Full time

* Come join the 2020 Bryant Dealer of the Year Team *

Family Heating & Air proudly serves the residents and businesses of Northwest Florida, Eastern Mississippi, and Southern Alabama.

We have built our reputation on our dedication to delivering unprecedented customer service and encouraging team growth and development, all while leading the industry in home comfort solutions.

Our team of professionals has over 100 years of combined experience in heating and air and hopes to be YOUR new home

We are currently looking to bring an HVAC Service Manager to our growing team.

The qualified candidate will be a career-minded individual who believes in our company's mission and vision to provide the best service possible to the communities we serve.

We aim to create the best environment for people to succeed and step through the doors of opportunity to advance to the next level of their professional careers.

What We Offer:

* Medical, Dental Insurance * Paid holidays and paid time off * 401K w/ Company match * Growth and advancement opportunities * Professional Development * Paid training and continuing education

Pay Scale: $70k - $100k, depending on experience

Position Summary: To manage the service operations of the company. This includes overseeing the daily dispatching and efficiencies of the service technicians and department. Other duties include customer relations, reviewing all billing and warranty claims, and interacting with the other managers concerning their warranty and installation needs. The Service Manager is expected to handle all aspects of the service department and ensure its continued profitability and growth.

Job Qualifications:

* 5+ years' experience in residential HVAC service * Previous management experience * Ability to pass drug and background checks * Valid driver's license and insurable driving record * Ability to inspire and lead others to attain company goals. * Multi-tasker who enjoys a challenge * Highly motivated, a top performer who can instill pride in workmanship in self and others. * Basic computer skills required, specifically MS Office, Service & Dispatch system * Strong communication skills/sales/customer service * Cognitive ability to comprehend the core fundamentals and operations of the HVAC business * Detail-oriented, organized, and objective in decision-making * Demonstrate ability to lead, mentor, and train personnel as necessary * Demonstrate excellent customer service skills