Client Success Marketing Account Manager

2 weeks ago

Pensacola, Florida, United States Hip Service Full time

Company Overview:
HIP Creative Inc. is a frontrunner in orthodontics marketing and growth strategies, dedicated to fostering sustainable growth for our clients. Our diverse team of consultants, creatives, and marketing professionals collaborates closely with clients to deliver exceptional results.

Position Summary:
We are in search of a motivated Partner Success Specialist to oversee partner communications, conduct training sessions, and provide strategic marketing guidance. This role is tailored for individuals with outstanding organizational capabilities and a meticulous approach to managing a varied workload.

Key Responsibilities:

  • Email Communication Oversight:
    Manage a high volume of partner emails daily, ensuring precise and organized responses. Collaborate with internal teams to address partner inquiries comprehensively.
  • Marketing Report Analysis and Support:
    Engage in regular discussions with partners to analyze marketing reports, troubleshoot issues, and deliver training on various topics. Post-discussion, you will be responsible for sending detailed follow-up communications and assigning tasks to relevant team members.
  • Addressing Partner Inquiries:
    Respond to a broad spectrum of partner questions, which may involve topics such as lead quality, advertising recommendations, CRM training, website modifications, design requests, SEO strategies, payment updates, and CRM troubleshooting.

Qualifications:
The ideal candidate will possess a self-driven attitude, high energy, and a passion for supporting partner and company growth. Key qualifications include:

  • Ability to manage multiple clients simultaneously while switching between various communication platforms.
  • Excellent verbal and written communication skills, ensuring clarity and professionalism in all interactions.
  • A humble approach, with a willingness to seek assistance when necessary.
  • Strong understanding of digital marketing, including social media, paid search, SEO, and web technologies.
  • Proficiency in utilizing multiple software tools and project management systems.
  • Exceptional time management skills, with the ability to prioritize tasks effectively.
  • Experience with CRM systems and project management tools.
  • Willingness to learn about the orthodontic and dental industry.
  • Capability to lead training sessions confidently and effectively.
  • Access to reliable high-speed internet and a distraction-free workspace.

Core Values:
Our organization is built on three foundational values:

  • Hunger: A drive for knowledge and growth is essential for our success.
  • Integrity: We uphold accountability and transparency in all our dealings.
  • Passion: Enthusiasm and talent contribute to our vibrant workplace culture.

Benefits:
We offer a comprehensive benefits package, including:

  • 401(k) matching
  • Dental, Health, and Vision Insurance
  • Life Insurance
  • PTO eligibility after 90 days of employment
  • Remote work flexibility

Schedule:
This is a full-time position with an 8-hour workday, Monday to Friday.

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