Automotive Assistant Service Manager
1 month ago
Come join the team of the best dealership in town, ALLEN TURNER HYUNDAI We are currently seeking an experienced Assistant Service Manager for our busy dealership. This position is responsible for supporting the Service Manager in overseeing all aspects of the service department. This role involves ensuring efficient service operations, enhancing customer satisfaction, and managing the daily activities of the service team. The ideal candidate will have strong leadership skills, automotive service experience, and a commitment to providing excellent customer service. If this seems like the opportunity you have been waiting for, please keep reading
BENEFITS
- Medical, dental, and vision insurance
- Long and short-term disability and life insurance
- Matching 401(k) plan & profit sharing
- Paid vacation & holidays
- Saturday lunches
- Employee purchase program
- Employee events and recognition such as service awards, holiday parties, food truck Fridays, etc.
- A friendly, professional work environment
- Opportunities to advance within the company
JOB Duties
- Support the Service Manager in overseeing all operations of the service department
- Monitor and improve service department processes for efficiency and effectiveness
- Dispatch service work to the appropriate qualified technician in an equal and fair manner
- Monitor the progress of each repair order and inform either the Service Advisor or customer of any additional services needed
- Address customer complaints and ensure high levels of customer satisfaction
- Assist in supervising, training and mentoring service advisors and technicians
- Assist in maintaining manufacturer Customer Satisfaction Index (CSI) at or above company standards
- Assist in establishing and overseeing safety standards to ensure compliance with federal, state and local regulations
- Understand and ensure compliance with manufacturer warranty and policy procedures
- Oversee the maintenance and updates of the shop’s equipment
- Ensure that all technicians receive appropriate manufacturer training and assists in the training and development of the shop's employees according to company standards
- Maintain a safe and professional work environment
- Other duties as assigned
JOB QUALIFICATIONS:
- At least 3-5 years of experience in an automotive service environment, with at least 1-2 years in a supervisory or managerial role
- Strong understanding of automotive repair and maintenance processes
- Proficiency in using automotive diagnostic tools and software
- Familiarity with dealership management systems (DMS) and other relevant software
- Excellent communication and interpersonal skills
- Ability to explain complex technical information to customers in an understandable manner
- Strong conflict resolution and problem-solving abilities
- Proven ability to lead, motivate, and manage a team
- Strong organizational and time management skills
- Ability to work under pressure and handle multiple tasks simultaneously
- High level of integrity and professionalism
- Valid driver's license and a clean driving record
- Willingness to submit to pre-employment drug screen and background check
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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