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Guest Service Ambassador

4 months ago

Chicago, United States Cruisechicago Full time

Chicago’s First Lady, the industry leader in Chicago tours and private events, is seeking a Guest Service Ambassador to join our exciting and high volume workplace. Serving Chicago

for over 80 years, our company has grown to include nine vessels operating every March - November from our dock at the southeast corner of the Michigan Avenue Bridge. Chicago’s First Lady is focused on building loyalty and value with its guests through great service, outstanding products, operational excellence and innovative leadership.

The Guest Service Ambassador is responsible for welcoming and providing exceptional service to our guests and potential guests, in an aesthetically pleasing and functional outdoor space on the beautiful Chicago Riverwalk. This includes, but is not limited to, answering questions, providing product information and resolving concerns while also ensuring that the guest leaves satisfied with your service. As a primary agent of our organization, it is vitally important that all Guest Service Ambassadors be personable and outgoing. Other key job responsibilities include:

Cordially greeting all guests, providing them with excellent customer service

Drawing attention to your location through shouting out our product offerings

Seeking out opportunities to engage and assist passers-by

Answering questions concerning tour and ticketing options, fares, routes, schedules and reservations

Crowd control and line management

Ticket verification and entry scanning

Monitor company property, private areas, and equipment for security breaches and safety hazards

Addressing issues immediately and openly with the assistance of a supervisor

Working and communicating within a sales team, with the goal of maximizing business

Keeping a positive attitude in stressful situations

Multitasking and prioritizing in a fast-paced environment

Maintaining high attention to detail

Standing for long periods of time, while maintaining good posture, in all weather conditions

Other physical requirements including climbing stairs, bending, carrying, and lifting paper materials and some equipment

Performing other related duties as directed by management

Conformance of all company standards and core values is essential

Full open availability, including nights, weekends and holidays, is preferred

At minimum, open availability on weekends

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