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Customer Service Ambassador
2 months ago
Sophy Hyde Park is seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable experience from check-in to check-out.
Key Responsibilities- Guest Services: Greet guests upon arrival, ensure a smooth check-in process, and provide information about hotel amenities and services.
- Reservation Management: Handle reservations, cancellations, and modifications accurately and efficiently.
- Payment Processing: Process payments and maintain accurate records of guest transactions.
- Problem Resolution: Address guest concerns and resolve issues promptly to ensure satisfaction.
- Team Collaboration: Coordinate with other departments to fulfill guest requests and preferences.
- Front Desk Operations: Maintain a clean and organized front desk area, assist with luggage handling, and uphold company policies and procedures.
- Customer Service Experience: Prior customer service experience is preferred.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
- Adaptability: Ability to learn quickly, adapt to changing situations, and maintain composure under pressure.
- Comprehensive Benefits Package: Health insurance, dental and vision insurance, 401K program, flexible spending accounts, and paid time off.
- Professional Development: Opportunities for training and professional growth to enhance your skills and career advancement.
