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Help Desk L2
2 months ago
Our Client, a leading financial services firm, is looking to hire a Level 2 Help Desk Analyst in their San Diego, CA office. This is a full-time position that is hybrid (3 days onsite). Citizens and those authorized to work in the U.S. are encouraged to apply. Our client is unable to sponsor at this time. Qualified candidates should send their resume (Word Format) along with salary requirements to daniel@velocitysgi.com .
In this role, you will work on maintaining and monitoring the computer systems and networks for our clients business. You will be tasked with solving complex technical issues and will also collaborate with team members across the firm to assist them with their technical requirements.
Responsibilities
- Responsible for maintenance and day-to-day firms IT operations.
- Analyze and resolve tech support tickets from team members and advisors/clients (in office and remote).
- Troubleshoot systems and connectivity issues and work with vendors/resources to resolve.
- Provide ongoing technical maintenance and support of business applications to maintain their reliability and business benefits.
- Set up equipment for team member use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Training staff and clients in the use of system and applications.
- Log support cases and categorize them in the ticketing platform.
- Perform basic hardware and software installation, upgrade, configuration, deployment and troubleshooting of business applications, desktop computers and peripherals.
- Install upgrades and troubleshoot, support and repair simple network connectivity issues at the desktop, including NICs, network connections, and unmanaged hubs/switches within local environments.
- Work on IT Projects and provide updates/follow-up.
- Inventory and organize firm's IT Hardware.
Requirements
- 1+ years experience in the IT support service industry
- Expert knowledge of Windows 7/8/10/11, and the ability to install, integrate and support these operating systems.
- Proficient in Internet related applications such as MS Exchange, E-Mail clients, Anti-virus clients, and Web Browsers.
- PC Hardware and Software installation, upgrade and troubleshoot.
- Knowledge of network setup and basic troubleshoot: TCP/IP, VLAN, PoE, VPN, RDP
- Configuration, installation, integration and troubleshooting of various network devices such as scanner, fax, printers, wireless access points.
- Experience of SaaS, Office 365, Azure, Active Directory, VPN, Teams/Slack, Zoom/Webex is highly desirable.
- Working knowledge of Mac OS and Linux, as well as Ticketing Platform (ZenDesk, ServiceCloud) is a plus.
- Must have a valid Driver's License
