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Senior Manager
4 months ago
Purpose
The HR Shared Services Sr. Manager is responsible for overseeing and leading a team that serves as the first point of contact for HR related questions and support to our stores, SSC, and distribution centers. This role will be responsible for establishing and maintaining high-quality service standards, implementing process improvements, leveraging analytics to measure team performance, and ensuring adherence to service-level agreements (SLAs).
In addition, the manager will collect, analyze, and report on HR data and metrics. This includes identifying and tracking key HR performance indicators (KPIs), such as employee engagement, retention rate, cost to hire, and time to fill open positions. The position plays a vital role in helping the organization achieve its HR goals.
Minimum Eligibility Requirements
Bachelor’s degree in Human Resources Management, Business Analytics, or a related field
3+ years of experience in HR data analysis and reporting is preferred
Strong analytical and critical thinking skills
Demonstrated experience with data analysis.
Excellent communication and presentation skills
Proficient in Microsoft Suite. Extensive expertise in Microsoft Power BI and Workday a plus
Experience managing and motivating team members
Essential Job Functions
Oversee a team of associates that provides support to the stores, SSC, and DCs
Lead and manage a team of HR Shared Services Associates
Build and maintain effective processes for HR transactions
Use analytics to measure the effectiveness and success of the team
Establish and maintain service level agreements (SLAs) to meet the needs of the business
Provide guidance to HR Shared Services Associates
Partner with other HR teams to ensure seamless service delivery, including employment, drug, and background screening
Develop and implement a plan for collecting and analyzing HR data from various sources, including HRIS, payroll system, exit surveys, and employee surveys
Conduct trend analysis to identify areas of improvement and make recommendations for improving HR processes and programs based on data analysis
Engage regularly with the key stakeholders regarding new initiatives, HR analytics and reporting needs.
Develop and present monthly reports and/or PowerPoint presentations on HR KPIs
Facilitate and maintain collaborative vendor relationships; ensure vendors’ understanding of business’s requirements and service expectations
Lead user access management for related HR systems
Working Conditions (travel & Environment)
Role may include hours which exceed eight hours in a day or forty hours in a week
Physical/Sensory Requirements
Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Note:
Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Benefits & Rewards
Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
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