Customer Service

3 months ago

Savannah, United States Colonial Group Full time

**Customer Service & Logistics**

Savannah, GA, USA Req #325 Monday, February 28, 2022 The Colonial Family has moved forward together since 1921. Our success in diverse markets is attributable to our exceptional people, who work collectively to create opportunities for our customers and our companies. By consistently investing in the development of our people, we ensure our management, operations, and support teams work seamlessly to deliver the best service in their respective industries.

With the growth of all of the Colonial companies, we look for talented, motivated individuals who want to become part of a company with a culture driven by diversity, innovation, and ingenuity. Georgia Kaolin Terminals seeks a customer service representative to handle all office duties required for production at this facility. Scope of duties includes all record keeping, data entry, customer service, and general office needs.

The Account Rep I will report to the Dry Bulk Manager and also work closely with General Foreman and Shift Foreman to ensure all customer and operational needs are met daily.

**JOB EXPECTATIONS/DUTIES**

* Data Entry

+ Key railroad waybills, order and spot railcars.

+ Key daily bag discharges.

+ Key vessel orders, prepare folders and at completion of vessel adjust inventory, prepare reports and send to customers.

+ Prepare Dockage Bills for all vessels that call the GKT berth.

+ Key bagging orders in Access for warehouse paperwork, in Excel spreadsheet for customer comparisons and in Excel Container spreadsheet per customer for billing purposes.

+ Check first receival dates in NAVIS weekly and dispatch orders once bagging is complete according to trucker assigned to pull that order.

+ Key all container paperwork daily, close orders and send reports once all containers are loaded.

+ Key bag inventories weekly for billing purposes.

* Printing

+ Print and distribute daily reports and bagging tickets.

+ Print Bills of Lading for outbound orders.

+ Print and make copies of placards in Word for cars to be bagged.

+ Prepare, email and print weekly Marine Schedule.

* Verification

+ Confirm railcar numbers and customer grades are correct on Track Check (daily railcar receipt report) from Master Railcar Report, record discharges and balance inventory daily between computer and handwritten records.

+ Run and confirm inventory for Weekly Reports.

+ Release discharged cars in Access.

+ Confirm customer bag orders on the Bag Order Worksheet are turned in correctly based on Grade Package Inventory Report.

* Provide constant contact (via phone and/or email) with Trucking Dispatchers to ensure vessel loading cut-offs will be met.

* Maintain open lines of communication and assist customers as needed by phone calls and emails.

* Perform all filing as well as boxing up reports quarterly.

* Prepare purchase orders for GKT accounts payable.

* Inventory and order office supplies as needed.

* Other duties as assigned

**QUALIFICATIONS**

* High School Diploma required

* Highly developed sense of integrity and commitment to customer satisfaction

* Ability to multi-task in a dynamic office environment without sacrificing focus, attention to detail, and/or accuracy

* Motivated self-starter with the ability to perform with minimal supervision

* Ability to communicate clearly and professionally, both verbally and in writing

* Possess a strong work ethic, a team player attitude, good organization skills, and a commitment to safety

* Basic understanding of marine terminal operations, logistics, warehousing, shipping paperwork, etc. preferred

* Follow established procedures, recognize errors, and anticipate problems before they occur

* Proficient in Microsoft Word, Excel, and Outlook and ability to use various Terminal Management Software applications

* Intermediate computer and math skills required

**Physical Requirements:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 60 pounds. The work environment for this role may include exposure to all weather conditions. Travel will be minimum.

**Eligibility Requirements:**

Hiring is contingent upon eligibility to work in the U.S.

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**Colonial Group, Inc. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations.** **Other details**

* Pay Type Hourly

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