Customer Service Associate

2 months ago

Savannah, United States Limbs & Things Full time

* Career Info

**Work with us**

**Customer Service Associate**

**Key responsibilities include:**

* All aspects of excellent internal and external customer service via telephone, written correspondence, email, fax and website activities

* Maintenance of Customer account information & records, to include Sales Tax Exemption

* Create and provide price quotes and enter Customer orders

* Resolve Customer product issues by entering QC cases to facilitate solutions to the customers satisfaction

* Process product returns

* Maintain product and company knowledge to provide accurate, consistent and reliable customer and sales support

* Assist with light bookkeeping activities related to accounts payable and accounts receivable

* Provide weekly and monthly sales flash reports for management

**Successful candidates will have the following Essential Knowledge, Skills & Abilities:**

* General Office & Professional Skills

+ Excellent communication skills with a high level of professionalism

+ Very strong numeracy and written skills

+ Strong attention to detail and accuracy with data entry

+ Exceptional organizational skills, filing and record keeping practices

+ Ability to prioritize appropriately and work independently to complete tasks timely and superbly

+ Strong problem solving skills and flexibility to learn and adapt to challenges

+ Hard-working and driven, self-starter, curious and growth-oriented

* Computer Skills

+ Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel

+ Preferred to have experience using an accounting system

+ Experience using a CRM, such as Salesforce, is desired

+ Strong typing skills

* Physical Requirements:

+ Able to safely lift and handle products up to 40 lb

+ Able to bend and reach safely for products in a warehouse

* Educational Requirements

+ Bachelor Degree preferred or equivalent time in professional office setting

+ Customer Service experience is required

Savannah, Georgia

Full-time

* **customer-service-associate-job-description-v2.docx**

To apply, please send a cover letter and CV to hr@limbsandthings.com

Date posted: 04 May 2021

31 August 2021

* Email

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