Customer Service Associate
4 weeks ago
The Customer Service department at our Limbs & Things, Inc. office in Savannah, GA plays a key role in the success of our organization by providing world class customer service, facilitating additional sales opportunities through our interactions with customers, and supporting management in accurate and timely book and record keeping. Under direction of the Operations Manager, the Customer Service Associate guides and supports the customer experience in a professional office setting. The daily role includes customer contact opportunities, entry level bookkeeping and sales support functions. The right candidate will excel at answering customer contacts via phone and email, quote, entry, order processing, precise record maintenance, problem solving and customer follow-up, etc Full-time $38,000/yr - $40,000/yr + Bonus Responsibilities CUSTOMER SERVICE TASKS All aspects of excellent internal and external customer service via telephone, written correspondence, email, fax, and website activities Maintenance of Customer account data & records, including Sales Tax Exemption Create and provide accurate price quotes and enter Customer orders. Resolve Customer product issues and process product returns by entering QC cases to facilitate solutions to the customer’s satisfaction. Maintain product and company knowledge to provide accurate, consistent, and reliable customer and sales support. Onboard new customers successfully and within company policies and procedures. Respond to customer inquiries by understanding inquiry, reviewing previous responses, gathering, and researching information, assembling a response, and verifying customers understanding of the information provided. Daily use and engagement with Company ERP and CRM system to maintain full and accurate customer records, including all written and verbal interactions Establish and maintain good rapport with customers by using positive language, anticipating their needs, and following through on all requests & inquiries. Assist with light bookkeeping activities related to accounts receivable. Improves quality of service by recommending improved processes, identifying new product and service applications. Provide weekly and monthly sales flash reports for management. SALES TEAM SUPPORT Be direct customer service point of contact for 2-4 Regional Accounts Managers (RAM) in support of their customer needs. Assist RAMs in customer history research and problem solving. Regularly communicate with RAM via phone, email, and Microsoft Teams to provide information and updates for ongoing business and customer product support as needed. Identify upselling and cross-selling opportunities to enhance sales values where appropriate. Requirements TECHNICAL KNOWLEDGE, SKILLS & EXPERIENCE Bachelor Degree or at least 1 years of customer service experience in a professional office setting Entry level candidates with good computing skills and a natural talent for helping others are welcome to apply Or if you are looking for to start on a new career path, with a growing company please reach out. Excellent communication skills with high level of professionalism Very strong attention to detail and accuracy with data entry Strong numeracy and written skills Problem-solving skills, curiosity and flexibility to learn and adapt to challenges Ability to resolve customer complaints and issues in a calm, supportive and positive way Exceptional organizational skills, familiarity with best practices in filing and record keeping Ability to prioritize appropriately and work independently to complete tasks timely and accurately Proficiency in Microsoft Office (Word, Excel, Outlook) with aptitude to learn ERP and CRM software applications. Able to work on own initiative, keen to explore new ideas in the improvements of the department Enthusiastic team player PHYSICAL REQUIREMENTS Prolonged periods sitting at a desk and working on a computer Able to safely lift and handle products up to 40 lbs THE PACKAGE – WHATS IN IT FOR YOU? We offer a competitive salary and a performance-related bonusbased on national quarterly sales. National Holidays and PTO Health Insurance (with full employer paid option) Dental, Vision, FSA/HSA and a Variety of Supplemental Insurance Options 401(k) Plan + Company Match Group Life Insurance Company sponsored Wellness App Other benefits include a culture of learning & connection and the opportunity to play a key role in a growing company If this sounds like an exciting opportunity and you feel you have got what it takes, please send your CV with a covering letter telling us why you consider yourself suitable for the role. #J-18808-Ljbffr
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Customer Service Associate
1 month ago
Savannah, United States Zips Car Wash Full timeJob DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 10000 Abercorn Street, Savannah, GA, is the perfect position for you! You will bring joy to people’s...
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Customer Service Associate
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Savannah, United States Kimball Midwest Full timeJob DescriptionJob DescriptionKimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a full time, onsite, Customer Service Associate for our Savannah, GA location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Twelve years in a row!...
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Customer Service Associate
2 months ago
Savannah, United States Limbs & Things Full time* Career Info **Work with us** **Customer Service Associate** **Key responsibilities include:** * All aspects of excellent internal and external customer service via telephone, written correspondence, email, fax and website activities * Maintenance of Customer account information & records, to include Sales Tax Exemption * Create and provide price quotes...
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Customer Service Associate
2 weeks ago
Savannah, United States Zips Car Wash Part time $13Job DescriptionJob DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 10000 Abercorn Street, Savannah, GA, is the perfect position for you! You will bring joy to people’s journeys by creating a positive and light-hearted atmosphere where...
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Customer Service Associate
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Savannah, United States Zips Car Wash Part time $13Job DescriptionJob DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 4747 U.S. 80, Savannah, GA, is the perfect position for you! You will bring joy to people’s journeys by creating a positive and light-hearted atmosphere where people love...
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Customer Service Associate
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Savannah, United States Zips Car Wash Part time $13Job DescriptionJob DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 4747 U.S. 80, Savannah, GA, is the perfect position for you! You will bring joy to people’s journeys by creating a positive and light-hearted atmosphere where people love...
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Savannah, Georgia, United States Southern Tide Full timeAbout Southern TideSouthern Tide is a leading provider of premium products and experiences that embody the coastal lifestyle. Our mission is to share our passion for the ocean and its surroundings with customers through exceptional service and high-quality products.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our...
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Customer Service Associate
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Customer Service Associate
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Savannah, United States Zips Car Wash Full timeJob DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash - 302 Commercial Drive, Savannah, GA 31406 is the perfect position for you! You will bring joy to people’s...
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Customer Service Representative
2 days ago
Savannah, Georgia, United States Limbs & Things Full timeJob DescriptionJob Title: Customer Service AssociateCompany: Limbs & ThingsJob Type: Full-timeLocation: Savannah, GeorgiaJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving...
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