Front Desk Supervisor

1 month ago

Hilton Head Island, United States Hilton Grand Vacations Full time

**Front Desk Supervisor Ocean Oak**

**Job ID:** FRO001812

**Area of Talent:** Resort Operations

**Category:** Guest Services/Operations

**Shift:** Full Availability

**Location:** Hilton Head Island , SC

**Date Posted:** 12/21/2021

**Property:** Ocean Oak Resort By Hilton Grand Vacations Club

**Job Description**

Currently seeking team members who are passionate about building lasting vacation memories for owners/guests visiting our resort properties

As a Front Desk Supervisor you would be responsible for executing your position's responsibilities and driving company success through performing the following activities to the highest standards:

* Supervise the Front Office's daily operations.

* Assist guests with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations.

* Greet and welcome owners/guests upon arrival.

* Register guests into the computer, verifying reservation, address, and credit information.

* Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.

* Responsible for training and direction of new department Team Members.

* Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied.

* Provide ongoing training and support to the team.

* Maintain a house bank and make a deposit and accurate report of receipts daily.

* Supervise and ensure the accurate sequences of events for proper registration and check out of guests.

* Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.

* Post miscellaneous charges as requested.

* Maintain a daily log of all guests opportunities with corrective action steps.

* Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.

* Follow-up on credit opportunities during each shift

* Other duties as assigned by management.

Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position.

We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits

**Qualifications**

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our companys success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

* High school diploma/GED

* Prior related experience

* Ability to read, analyze and interpret complex documents.

* Ability to build and interpret business communications and reports.

* Basic mathematical skills.

* Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.

* Excellent interpersonal and service skills.

* Ability to resolve conflict, think on their feet, influence, and mentor others.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

* Associate's Degree/College

* Voice Certified

* 3+ Years of related experience

* Prior management/supervisory experience

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Benefits that support Team Member health and financial wellbeing.

Hilton Grand Vacations celebrated the official opening of Liberty Place, our first timeshare in Charleston, South Carolina. Were excited to welcome Guests and Owners to Liberty Place to explore Charleston and experience the resort's historic beauty. Check out our blog to read about the details and location that make Liberty Place a unique resort for our team members. Official Ribbon-Cutting of Liberty Place Charleston, a Hilton Club ?????? Hilton Grand Vacations celebrated the official opening of Liberty Place. The ribbon-cutting ceremony marks Liberty Place as Hilton Grand Vacations first timeshare in Charleston, South Carolina. Were excited to welcome Guests and Owners to Liberty Place to experience Charlestons Southern hospitality and historic landmarks. resorts, and begin a rewarding career in making memorable vacation experiences for our Guests and Owners. , and sign up for the talent network to receive updates on upcoming career opportunities.

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