Customer Service Representative

5 months ago

Denver, United States Domino Full time

Dominos started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 18,000 stores worldwide (6,300 in the U.S.) you can probably figure out why that original plan didnt work.

**Job Details**

RESPONSIBILITIES AND DUTIES

(50%) Order Processing

Process and verify store orders received through Pulse (electronic ordering system)

Provide courtesy reminder calls to stores that have not placed order by cut-off times

Prepare billing for order add-ons and pickups

Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps

Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores

Coordinate and disseminate corporate, marketing and other company information to the stores

Assist with routing of trucks where applicable

(20%) Customer Service

Receive and resolve customer requests, concerns and complaints

Contact stores to advise them of any changes to routing schedules; weather or production delays, etc.

Answer and route all departmental calls

(10%) Clerical Support

Maintain filing system for invoices, reports and other customer related information

Maintain customer contact list

Update or add new store information in order management system (Domicas)

Provide clerical support to other departments as needed

(5%) Credit Process

Process credits for the Domino's Pizza stores

Code credits for delivery accuracy using credit tracking program

Coordinate credit requests with appropriate departments for further research

Process special orders/pick-ups

(15%) Additional Administrative Duties as Assigned

This position cross-trains in various administration functions. Additional responsibilities will be assigned as needed. Responsibilities include:

General Accounting

Assist with accounts payable

Assist in generating weekly keys

Provide back-up to payroll administrator

Assist with accounts receivable and past dues

Inventory

Perform inventory counts and reconcile ICL

Order vegetable products

Maintain vendor credits, working with WRC to obtain accurate credits

**Qualifications**

* High School diploma or GED

* 2-3 years of Customer Service experience

* Excellent communication and organizational skills

* Ability to handle multiple tasks

* Strong knowledge of Microsoft Office software

* 1-2 years bookkeeping or general accounting experience preferred

**Additional Information**

Dominos Pizza Supply Chain Services, the food manufacturing and distribution division of Dominos Pizza, LLC is seeking a qualified candidate to join the Northern California Customer Service Team. The full-time customer service representative will be responsible for processing food orders from stores, providing customer communication, and some clerical and accounting tasks.

Successful candidates will have 2-3 years customer service experience, excellent communication skills oral and written, proficient with Microsoft Office applications, 10-key, and able to work in a fast paced environment. Must be able to work a flexible schedule including weekends and some holidays.

We offer a competitive salary and benefits package including full medical, dental, and vision, 401k, stock purchase options, bonus program, and an exceptional opportunity for professional growth and development. If you are looking to join an exceptional team, we invite you to apply.

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