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Customer Success Manager

4 months ago

Redmond, United States TEKsystems Full time

Work Location: 100% Remote (supporting Pacific Standard Time business hours). Work can be performed remotely. Travel for customer visits required. Preference to candidates located near Redmond, WA, Dallas, TX, Fargo, ND, Charlotte, NC. Duration: The initial duration is 11 months (40hr work weeks). Disqualifiers: Candidates with NO experience in customer-facing roles will not be eligible for the role. Must have experience as a Customer Success Manager. Must have proven experience in a customer-facing role, managing customer relationships. Purpose of the Team: The purpose of this team is to deliver customer success at scale through rapid innovation, local & center-based delivery, and digital-first experiences to maximize customer value. Key projects: This role will contribute to customer relationship management. Top Required Skills Experience with Microsoft Azure or equivalent (e.g., AWS - Amazon Web Services, Google Cloud, etc.). Proven experience with customer relationship management as a Customer Success Manager, in a customer-facing role. Proven experience uncovering customer priorities and opportunities and increasing adoption. Proven experience assisting customers in achieving their consumption milestones aligned with their priorities. Demonstrated ability and experience with project/program management. Job Description Builds customer, partner, and internal stakeholder engagement models. Manages and/or supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery. Identifies, navigates, communicates, and influences key customer technical and business stakeholders at different levels. Holds, maintains, and nurtures internal stakeholder relationships. Learns how to establish top level/executive internal relationships. Gathers information on the business and Information Technology objectives for customer organizations to identify customer priorities and map them to appropriate solutions. Understands, identifies, and aligns solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages technical aptitude and industry awareness to translate customer interactions into customer business impact and value. Identifies customer scenarios and aligns with technical specialists to identify relevant cross-cloud technology solutions. Develops an awareness of the cloud technology marketplace, including company competitors. Initiates conversations with customers to connect customer objectives and the current company portfolio of work in the customer account. Delivers on program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical and business stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Identifies actual and potential blockers to consumption through data analysis and feedback from customers. Mobilizes resources to address actual and potential blockers to consumption and associated issues. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.