Will Call/Front Desk Customer Service

3 months ago

Fargo, United States CASH-WA DISTRIBUTING CO OF FARGO LLC Full time
Job Details

Level
Entry

Job Location
FARGO - Fargo, ND

Remote Type
N/A

Position Type
Full Time

Education Level
High School

Salary Range
Undisclosed

Travel Percentage
None

Job Shift
Day

Job Category
Customer Service

Description

Cash-Wa Distributing is the largest privately held broad-line food distributor in the Mid-West. We pride ourselves on our customer service and family values. If you are looking for a place where you can have direct customer impact come look at Cash-Wa

Job Responsibilities:

On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties that will include but are not limited to:
  • Greet visitors with a positive and helpful attitude and record in visitor log
  • Assist the sales team by processing customer orders for pickup
  • Take orders by telephone, enter data into ordering system
  • Serve as the main point of contact for customers at the Will Call desk by assisting them over the phone and in person with Will Call pick up orders
  • Ensure accurate and timely order fulfillment; collaborate with warehouse staff to verify orders are ready for pickup
  • Answer customer inquiries and resolve issues
  • Maintain organized records, assist in tracking order statuses, and provide reports as needed
  • Work with Vendors, Brokers and Sales Associates to optimize sales opportunities through samples and receipt of special delivery products
  • Scans and uploads daily Bill of Lading documents
  • Balances Will Call transactions daily and closes up front reception area
Job Requirements
  • High School Diploma or GED
  • Must be able to read and write English fluently as relates to job requirements
  • At least 1 year customer service experience strongly preferred; comfortable working over the phone
  • Preferred background in food service, restaurant or distribution center operation
  • Excellent oral and written communication skills with the ability to organize and prioritize to meet deadlines
  • Basic telephone, computer and data entry skills, including Microsoft Office Suite and 10 key
  • Professional attitude and appearance required
  • Strong attention to detail
  • Basic mathematic skills
  • Ability to handle multiple tasks and meet deadlines in a fast-paced environment
  • Ability to understand and respond to the needs of both internal and external customers
  • Ability to pass a pre-employment drug screen
  • Monday - Friday, 8am - 5pm. Must be willing to work rotating Sundays

Essential Functions:
Constant* sitting; Constant use of arms, hands, fingers to perform desk-top duties and utilize computer; Constant use of speech and hearing abilities both on phone and in-person; Occasional** lifting up to 20 lbs
*Constant 80% + **Occasional less than 10%
CWD is an EEOC employer and considers all applicants without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other basis protected by law.

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