Front Desk Ambassador

3 weeks ago


Fargo, North Dakota, United States Courtyard Fargo Full time

**About Us**

Element Portland Beaverton is a leading hospitality provider, dedicated to delivering exceptional experiences for our guests. As a Front Desk Ambassador, you will be the face of our hotel, responsible for ensuring every guest feels welcome and valued.

We are seeking a highly skilled and customer-focused individual to join our team. If you have a passion for delivering outstanding service, we encourage you to apply.

Key Responsibilities:
  • Ensure every guest is greeted and welcomed in a unique and personalized way upon arrival.
  • Book guest hotel reservations and register them to the hotel, verifying reservation details and securing payment information.
  • Answer and route calls as appropriate, taking accurate messages for guests.
  • Promote our brand loyalty program and provide recognition and benefits to existing members.
  • Anticipate guests' needs and respond timely, efficiently, and with a friendly demeanor.
  • Assist in resolving guest complaints regarding service and/or accommodations, either by handling issues independently or elevating to managerial level.
  • Manage cash drawer contents and transactions during shifts, maintaining accurate records.
  • Process market and retail transactions for guests, ensuring seamless experiences.
  • Provide guests with information about hotel facilities and local attractions, while handling confidential information with integrity.

**What We Offer:**

  • A competitive salary range of $40,000 - $55,000 per annum.
  • A comprehensive benefits package, including health insurance, dental insurance, vision insurance, basic life/AD&D insurance, and supplemental life insurance options.
  • A generous PTO policy with immediate accrual, allowing you to recharge and prioritize your well-being.
  • Access to 50% of your wages prior to payday, providing flexibility and financial security.
  • A discount program for car rentals, travel, entertainment, and more, helping you save on everyday expenses.
  • Hotel discounts worldwide, enabling you to explore new destinations and make unforgettable memories.
  • A 401(k) plan with immediate matching contributions, supporting your long-term financial goals.
  • Double time pay for holidays worked, recognizing your hard work and dedication.
  • An employee assistance program (EAP), providing confidential support and resources for your personal and professional growth.
  • A dependent care FSA, helping you balance work and family responsibilities.

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