Account Manager

2 days ago

Doylestown, United States Tyndale Company, Inc. Full time
About the Role

We are seeking a highly skilled Account Manager to join our team at Tyndale Company, Inc. As a trusted advisor to our customers, you will play a critical role in managing our customer onboarding process and delivering exceptional support and service.

Key Responsibilities
  • Manage and grow mid/large strategic national accounts, resolving all account issues to full satisfaction;
  • Implement flame-resistant uniform service programs and enhancements, aligning internal teams, presentation development, and delivery;
  • Cross-functional collaboration with Marketing, Operations, Information Technology, Supply Chain, and Executive Management to ensure effective communication and flawless execution of custom apparel programs;
  • Act as a system expert with full understanding of complex custom programs, producing daily reports, offering technical and creative solutions, and strengthening client partnerships;
  • Develop, analyze, and validate data presented to clients, showcasing product performance with visual impact and highlighting KPI success;
  • Attend customer meetings for KPI review, onboarding of new clients, and ongoing collaboration to align, track, and achieve desired goals and retention objectives;
  • Support customers and National Sales Executives executing customer contract terms, including pricing guidelines, payment terms, custom KPI goals, and renewal dates;
  • Develop excellent relationships with every customer to influence growth within service offerings and enhance program performance while encouraging new business opportunities;
  • Attend industry-related business, trade, and safety events.
Requirements
  • Associates degree or equivalent related experience: two years of account management, project management, or Tyndale Client Services or Business Development experience required;
  • Proficient in Salesforce or related CRM, Excel, and Microsoft Office strongly preferred;
  • Ability to travel as needed, both nationally and regionally via air and/or car; expected travel up to 35%;
  • Attention to detail with a commitment to achieving results through service excellence and high standards;
  • Excellent written and verbal communication skills;
  • Creative, flexible, innovative self-starter and team player;
  • Strong organizational skills; able to manage priorities, workflow, and meet deadlines;
  • Excellent problem resolution and consultative sales skills;
  • Current valid driver's license required.
What We Offer
  • Competitive pay-rate;
  • Award-winning family-friendly culture, with proven track record of company growth;
  • Comprehensive benefits package including Medical, Dental, and Vision insurance; 401k with company match; Paid Holidays, Jury Duty, and Bereavement Leave, STD/LTD, Company-wide Bonus Plan, and product discount;
  • Paid Parental Leave;
  • Tuition and Professional Development Assistance;
  • Complete Wellness program includes free healthy snacks, and a corporate discount on health-tracking devices and much more;
  • Generous Paid Time Off Package.
About Tyndale

Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame-resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 30 years of FR experience. We serve electric utilities, oil and gas, transportation, and other industries across all 50 states.

We are a family-owned company, and we believe that the key to our success is our employees. Because of this, Tyndale has been recognized as an employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

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