Quality Assurance Associate
2 months ago
Job Description
Job Description
Position Summary
The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Our mission is to meet our participants' needs through an individualized and non-judgmental approach that will ultimately lead to long term housing stability.
The Quality Assurance Associate
fulfills the mission of the Hope the Mission by fulfilling quality assurance objectives for data contract compliance.
Primary Duties and Responsibilities
Working under the supervision of the Data Manager, the primary role of the Quality Assurance Associate is to:
Conduct ongoing client file review and reconciliation on Clarity HMIS.
Develop and update monitoring checklists in concert with QA Manager or Director so as to strategically identify items to review in each file.
Review all client files that correspond to public contracts (Ensure files are appropriately checked-out when being reviewed to maintain the highest level of file security).
Ensure file and Clarity HMIS information matches and prepare files for program exit by the data team
Maintain Access Database tracker of reviewed files so work is documented, and unnecessary duplicative review is eliminated.
Identify incomplete or missing documents contractually required for each client file
Summarize review findings and patterns for each Program Manager and QA Manager
Submit list of file corrections to Managers/Directors on weekly basis
Follow-up with Case Manager / Staff Person within three-day time frame to ensure corrections have been made
Conduct file review for clients enrolled in non-government funded programs on an as needed basis.
Conduct ongoing client file review that is flexible based on notification of upcoming external audits to ensure programmatic goals and contract requirements are being met:
Develop a rotating monthly review schedule that considers known and recent history of audit dates
Review all potential files for audits before audit visits
Provide support for any audit on an ongoing basis
Perform additional duties as directed by supervisor including but not limited to:
Run HMIS reports and reconcile against reviewed files
Attend regularly scheduled Quality Assurance meetings
Knowledge, Skills, and Abilities
Maintain and execute confidential information according to California’s Confidentiality of Medical Information Act (CMIA) and Americans with Disabilities Act (ADA) standards.
1 year of experience with the Homeless Management Information System (HMIS) preferred
Demonstrated knowledge of issues facing program participants (e.g. health, substance abuse, mental health, domestic abuse, child welfare, resources for undocumented persons)
Knowledge of social service agencies and community resources
Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint)
Must be able to perform electronic data entry
Strong written and verbal communication skills
Creative problem-solving skills
Ability to work in a team
Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously in a high pressure environment.
Exceptional organizational skills
Detail-oriented to review information and ensure accuracy
Bilingual (English/Spanish) preferred
Ability to work with diverse population
Other Requirements
Ability to proficiently operate a PC, MAC, fax, and telephone
Prolonged periods of sitting at a desk and working on a computer
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Occasionally lift and/or move, push and pull up to 25 pounds
Physical, Demands, Environmental Conditions, Equipment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is required to: Routinely required to sit; walk; climb stairs; engage in verbal, written, and email communication; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the Administration office. Can observe and respond to people and situations and interact with others encountered in the course of work.
Handle, fingers, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to
place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Drive vehicle in and around Los Angeles County, as needed; be able to enter buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Use a desktop and/or laptop computer, copy, postage, and fax machines. Complete all required forms in personal writing. Employee may work in proximity to service animals and emotional support animals.
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