Quality Assurance Supervisor
1 month ago
JOB AnnouncementTitle: Quality Assurance Supervisor Division: HOPICSFLSA: Non-Exempt, Full time Supervisor: Billing & Compliance ManagerPay Range or Rate: $27.00 - $28.50/hr (40hrs/wk) Revised: 7.25.24
Summary
Under the direction of the Billing and Compliance Manager, the Quality Assurance Supervisor is responsible for overall supervision and management of the Quality Assurance Department, agency-wide monitoring of participant files and collaboration with funders.
Essential Functions
- Provide supervision and oversight to the Quality Assurance Department (including but not limited to the following):
- Improve department infrastructure, inclusive policies and procedures, including but not limited to
- Create and maintain tracking systems
- Internal programmatic monitoring
- Subcontractor monitoring
- Monitoring quality assurance support provided by the Quality Assurance Specialists to program management and staff.
- Assist with improving audit systems and procedures in accordance with contract terms and scopes of work.
- Prepare reports and data analysis about necessary programmatic improvements to ensure contract compliance.
- Coordinate with program managers and supervisors to develop corrective action plans.
- Collaborate with the Data and Performance Department to facilitate staff training to improve documentation and contract compliance.
- Work with the Senior Manager for Billing and Compliance to develop a systematic process to monitor client files and funder data systems
- Provide recommendations and suggestions with client flow process and outcomes and ongoing delivery of services.
- Prepare and submit timely reports to Billing and Compliance Manager.
- Ensure files are maintained up-to-date and contain accurate documentation for service coordination/case management, housing placement, rental assistance, and any other service provided.
- Prepare monthly reports on contract compliance benchmarks, program fidelity and data standards.
- Work closely with agency management
- Some evenings and other non-traditional hours may be required
- Work collaboratively with H&H management team to develop strategies to remove barriers to achieving program goals and outcomes.
- Analyze collection of program data related to productivity, contract performance, outcomes, demographics and integration efforts.
- Develop corrective action reports and work collaboratively with all Program Managers and subcontractor agencies to address errors.
- Schedule and conduct file audits/program monitoring for Subcontractors at least once a year (fiscal year).
- Facilitate workshops and training to improve documentation and contract compliance standards.
- Provide coaching and develop the Quality Assurance Team
- Review and Approve leave requests and timecards.
- Complete performance evaluations and address any performance related issues as needed.
- Work collaboratively with program management staff to ensure Homeless and Housing Programs meet performance targets.
- Maintain accurate and updated documentation.
- Assist program managers with follow process, outcomes and on-going delivery of services if needed.
- Provide support to other Homeless and Housing programs to ensure performance goals are met.
- Work collaboratively with outside agencies and partners.
- Ensure data is entered into HMIS within 24 hours.
- Prepare project reports in accordance with funding requirements.
- S/he will provide support to necessary staff, providers, and other project partners participating in the project.
- Participate in all mandatory programs and division meetings and trainings, as assigned by his/her supervisor and division director.
- Prepare reports in accordance with program requirements and Division policies.
- Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
- Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
- Represent the Agency in a professional manner at meetings and community events.
- Regular attendance required.
- Other duties as needed.
Minimum Qualifications - Knowledge, Skills and Abilities Required
Associate’s degree in social services or other administrative, business or housing field is required from an accredited or state approved college or university, with a minimum two (2) years job related experience working with homeless individuals and families OR three years of quality assurance experience and management experience. If in recovery, a minimum of three (3) years of being drug and alcohol free is required. Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Bilingual, read, write and speak Spanish. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days of employment with company and valid Driver’s License and auto insurance required. Reliable transportation is required. Ability to communicate effectively, both written and orally. Experience working with homeless families and children, DCFS as well as experience with placing homeless families into permanent housing.
Supervisory Responsibilities
The Quality Assurance Supervisor will be responsible for the supervision of five (5) Quality Assurance Specialists, one (1) Quality Assurance Coordinator and four (4) File Clerks.
Environmental Conditions (Working Conditions)
This position is responsible for working in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.
Physical Requirements
The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, speaking.
Mental Requirements
This position will require the individual to be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.
Special Service for Groups Inc is an Equal Opportunity/Affirmative Action Employer
Powered by JazzHR
atorXVp3vw
-
Quality Assurance Supervisor
7 days ago
Los Angeles, California, United States Xseer Pharmaceuticals Full timeQuality Assurance SupervisorXseer Pharmaceuticals is seeking a Quality Assurance Supervisor to become a vital part of our team. The successful candidate will be tasked with managing all Quality Assurance functions to guarantee adherence to industry standards and regulatory requirements.Oversee the initiation and qualification of facilitiesDevelop and...
-
Bilingual Quality Assurance Supervisor
3 weeks ago
Los Angeles, United States Mission Foods Full timeOur Mission Foods facility in Panorama City, California is looking for an experienced Quality Assurance Supervisor to proudly work at this facility. The Quality Assurance Supervisor is responsible for partnering with the rest of the organization to consistently supply products that exceed customer and consumer expectations. The QA Supervisor is responsible...
-
Bilingual Quality Assurance Supervisor
2 days ago
los angeles, United States Mission Foods Full timeOur Mission Foods facility in Panorama City, California is looking for an experienced Quality Assurance Supervisor to proudly work at this facility. The Quality Assurance Supervisor is responsible for partnering with the rest of the organization to consistently supply products that exceed customer and consumer expectations. The QA Supervisor is responsible...
-
Bilingual Quality Assurance Supervisor
3 days ago
los angeles, United States Mission Foods Full timeOur Mission Foods facility in Panorama City, California is looking for an experienced Quality Assurance Supervisor to proudly work at this facility. The Quality Assurance Supervisor is responsible for partnering with the rest of the organization to consistently supply products that exceed customer and consumer expectations. The QA Supervisor is responsible...
-
Food Quality Assurance Supervisor
7 days ago
Los Angeles, California, United States FSO Skilled Personnel Full timeJob OverviewThe Food Quality Assurance Supervisor plays a crucial role in ensuring that all food safety and quality protocols are strictly adhered to within the organization. This position is pivotal in providing direction, support, and mentorship to the quality assurance team, as well as collaborating with various departments to meet and exceed food quality...
-
Bilingual Quality Assurance Supervisor
4 weeks ago
Los Angeles, United States Mission Foods Full timeJob DescriptionJob DescriptionOur Mission Foods facility in Panorama City, California is looking for an experienced Quality Assurance Supervisor to proudly work at this facility. The Quality Assurance Supervisor is responsible for partnering with the rest of the organization to consistently supply products that exceed customer and consumer expectations. The...
-
Quality Assurance Supervisor
2 months ago
Los Angeles, United States Jobot Full timeLooking for a Quality Assurance Manager to join our growing team!This Jobot Job is hosted by: Chris OchoaAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $38 - $45 per hourA bit about us:A small aerospace company producing high-precision components essential for aircraft and spacecraft. Utilizing advanced...
-
Quality Assurance Supervisor
7 days ago
Los Alamitos, California, United States Exodus Aerospace Inc Full timeJob OverviewPosition: Quality Assurance SupervisorThe Quality Assurance Supervisor plays a pivotal role in establishing and overseeing quality management systems. This position is crucial for maintaining supplier accreditation and guiding organizational sites through various compliance requirements, audits, and evaluations.Key Responsibilities:Conduct...
-
Quality Assurance Specialist
3 months ago
Los Angeles, United States Special Service for Groups, Inc- HOPICS Full timeJob DescriptionJob DescriptionTitle: Quality Assurance Specialist Division: HOPICS FLSA: Non-Exempt, Full time ...
-
Quality Assurance Lead
7 days ago
Los Angeles, California, United States Jobot Full timePosition Overview:We are seeking a Quality Assurance Supervisor to oversee our quality assurance operations within a dynamic aerospace organization. This role is pivotal in ensuring that our high-precision components meet the rigorous standards required for aircraft and spacecraft.About Us:A specialized aerospace firm dedicated to producing essential...
-
Quality Assurance Specialist, The Haven
3 months ago
Los Angeles, United States Wayfinder Family Services Full timeWayfinder Family Services ensures that children, youth, and adults facing challenges always have a place to turn. Wayfinder is committed to advancing IDEA (Inclusion, Diversity, Equity, and Accessibility). In exchange for your talent, Wayfinder offers an excellent benefits package, which includes the following: This role is eligible for Public...
-
Quality Assurance Inspector
7 days ago
Los Angeles, California, United States MS Aerospace Full timeQuality Assurance InspectorJob OverviewPosition Summary:Candidates will conduct visual assessments of components for defects and reject materials that do not meet established criteria.Relocate inspected items to the appropriate area as required.Essential Qualifications:Ability to lift up to 25 lbs. and transport 40 lbs. containers using hand trucks.High...
-
Low Voltage Quality Assurance Inspector
2 days ago
Los Angeles, California, United States TEKsystems Full timeJob OverviewPosition: Low Voltage Quality Assurance InspectorRole SummaryAs a pivotal member of our quality assurance team, the Low Voltage Quality Assurance Inspector will be essential in upholding the standards and reliability of our Information and Communication Technology (ICT) installations. This role focuses on supervising and implementing quality...
-
Quality Assurance Foreperson
1 week ago
Los Angeles, United States See's Candies Full timeThe Quality Assurance Foreperson at See's Candies plays a critical role in upholding our commitment to excellence by ensuring the highest standards of quality and safety in our confectionery products. This position requires meticulous attention to de Quality Assurance, Assurance, Foreperson, Skills, Business Services, Communication, Quality
-
Quality Assurance Specialist
1 month ago
Los Angeles, United States Alliance Home Health Group Full timeJob DescriptionJob DescriptionPOSITION SUMMARYAlliance Home Health Group is seeking a Quality Assurance Specialist for home agency. The QA Specialist is responsible for maintaining client records with a focus on the quality assurance of the program. The incumbent will provide administrative support for all client documentation, such as the charting...
-
Quality Assurance Lead
7 days ago
Los Angeles, California, United States Jobot Full timeQuality Assurance Lead needed for a prominent food production organization.About Us:We are a leading seafood provider in southern California, specializing in a diverse range of fresh and frozen seafood products. Our operations encompass fishing vessels, harvesting sites, and processing facilities globally.Why Join Our Team?We offer a comprehensive benefits...
-
Quality Assurance Lead
7 days ago
Los Angeles, California, United States Jobot Full timeJoin Our Team as a Quality Assurance ManagerCompany Overview: We are a prominent player in the seafood sector, dedicated to providing a diverse array of fresh and frozen offerings. Our operations span across various fishing and processing facilities globally. We are currently looking to enhance our workforce by adding a Quality Assurance Manager.Benefits of...
-
Quality Assurance Specialist
7 days ago
Los Angeles, California, United States OneCruit LLC Full timePosition OverviewOneCruit LLC is looking for a dedicated Quality Assurance Specialist to enhance our quality management team. In this role, you will be responsible for evaluating the quality of raw materials and finished goods, while also pinpointing opportunities for process enhancements to boost productivity.Key Responsibilities:Conduct comprehensive...
-
Head of IT Quality Assurance
2 days ago
Los Angeles, California, United States L.A. Care Health Plan Full timeDirector of Quality Assurance in Information TechnologyJob Category: Management/ExecutiveDepartment: IT Executive AdministrationPosition Type: Full TimeRequisition ID: 11484Salary Range: $135,000 - $175,000 - $216,000L.A. Care Health Plan, established in 1997, is a public agency dedicated to providing health coverage to the low-income residents of Los...
-
Head of IT Quality Assurance
7 days ago
Los Angeles, California, United States L.A. Care Health Plan Full timeDirector of Quality Assurance in Information TechnologyJob Category: Management/ExecutiveDepartment: IT Executive AdministrationPosition Type: Full TimeRequisition ID: 11484Salary Range: $135,000 (Min.) - $175,000 (Mid.) - $216,000 (Max.)L.A. Care Health Plan, established in 1997, operates as an independent public agency aimed at delivering health coverage...
