We have other current jobs related to this field that you can find below
-
Customer Care Associate I Las Vegas, Nevada
3 weeks ago
Los Angeles, United States Sunbit Full timeCustomer Care - Customer Support · Full-time Description JOB TITLE: Customer Care Associate I HOURLY RATE: $16.00 WORK SCHEDULE: Open The Company: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a...
-
Quality Assurance Associate
1 month ago
Los Angeles, United States L.A. Family Housing Corp. Full timeJob DescriptionJob DescriptionPOSITION: Quality Assurance Associate DIVISION: Legal- Compliance & Data WHY JOIN US:You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You...
-
Travel Pharmacist
3 weeks ago
Los Angeles, United States RPh on the Go Full timeJob DescriptionJob DescriptionMinimum 1+ years pharmacy experience required.RPh on the Go is seeking a dedicated and experienced Travel Retail Pharmacist to join our team for a 2-3 month contract position in the charming town of Tonopah, Nevada. If you're a licensed pharmacist looking for a new adventure and an opportunity to make a difference in a...
-
Quality Assurance Specialist
3 months ago
Los Angeles, United States Special Service for Groups, Inc- HOPICS Full timeJob DescriptionJob DescriptionTitle: Quality Assurance Specialist Division: HOPICS FLSA: Non-Exempt, Full time ...
-
Los Angeles, United States Heidari Law Group Full timeJob DescriptionJob DescriptionHEIDARI LAW GROUP, P.C., is one of the fastest-growing and successful Plaintiff's Personal Injury and Employment law firms in California and Nevada, with principal offices in Los Angeles and Las Vegas, but additional offices throughout both states. We have a growing reputation and the respect of adversaries in our ethical...
-
Los Angeles, United States Welocalize Full timeAs a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000...
-
Quality Assurance Associate
3 months ago
Los Angeles, United States Hope The Mission Full timeJob DescriptionJob DescriptionPosition SummaryThe mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Our mission is to meet our participants' needs through an individualized and non-judgmental approach that will ultimately lead to long term...
-
Quality Assurance Specialist
3 months ago
Los Angeles, United States Crystal Stairs Full timeJob DescriptionJob DescriptionCrystal Stairs, Inc. Improving the Lives of Families throughChild Care Services, Research, and AdvocacyHead Start - Quality Assurance SpecialistWhat We're Looking For: Crystal Stairs is seeking a Quality Assurance Specialist for our Quality Assurance Unit. Under the direction of the Quality Assurance Coordinator, the Quality...
-
Store Associate East LA #59
1 month ago
Los Angeles, United States Cents Only Stores LLC. Full timeStore Associate East LA #59 99 You are here: / Store Associate East LA #59 99 **Store Associate East LA #59** store-associate-6uuqh5 Operations/General Management Los Angeles , CA March 1, 2022 At 99 Cents Only Stores, LLC, we are recruiting talented individuals for the position of Store Associate. 99 Cents Only Stores is a unique extreme value retailer...
-
Quality Assurance Reviewer
1 month ago
Los Angeles, United States Volunteers of America Los Angeles Full timeJob DescriptionJob DescriptionAbout Us:VOALA Helping Our Most Vulnerable Change Their Life StoriesVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs,...
-
Quality Assurance Manager
3 weeks ago
Los Angeles, United States Xseer Pharmaceuticals Full timeJob DescriptionJob DescriptionXseer Pharmaceuticals is a 503B outsource compounding facility, FDA-registered, in quality-compliant manufacturing of sterile injectables.With our facility located in Los Angeles California,Job Description Quality Assurance Manager:The Manager of Quality Assurance plays a vital role in ensuring the highest quality and safety...
-
Quality Assurance Manager
2 months ago
Los Angeles, United States Xseer Pharmaceuticals Full timeJob DescriptionJob DescriptionJob Description Quality Assurance Manager:The Manager of Quality Assurance plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Your responsibilities will include managing all Quality Assurance aspects of compounding sterile pharmaceuticals for compliance within the facility....
-
Quality Assurance Engineer I
5 days ago
Los Angeles, California, United States Rosendin Electric Full timeAbout Rosendin ElectricAt Rosendin Electric, we pride ourselves on fostering a culture of growth and development. Whether you are a recent graduate or an experienced professional, you will find meaningful opportunities to advance your career.Why Choose Us?We are committed to integrity, innovation, and engagement. As one of the largest employee-owned...
-
Quality Assurance Supervisor
1 month ago
Los Angeles, United States Special Service for Groups, Inc- HOPICS Full timeJob DescriptionJob DescriptionsPECIAL sERVICE FOR gROUPSJOB AnnouncementTitle: Quality Assurance Supervisor Division: HOPICSFLSA: Non-Exempt, Full time Supervisor: Billing & Compliance ManagerPay...
-
Truck Driver Class A
3 months ago
Los Angeles, United States Arizona Pipeline Full timeJob DescriptionJob DescriptionJob descriptionResponsibilities:- Safely operate a variety of trucks, including dump trucks, roll-off trucks, and tankers- Transport materials and equipment to and from job sites- Load and unload trucks using forklifts or other heavy equipment- Adhere to all traffic laws and regulations while driving- Complete pre-trip and...
-
Los Angeles, United States STG International Full timeSTGi is currently seeking a qualified Administrative and Quality Assurance Specialist candidates for the Department of Housing and Urban Development (HUD) and Veterans Affairs (VA) Supportive Housing (HUD/VASH) Program. The role of the Administrative and Quality Assurance Specialist is to fulfill the administrative needs of the LA HUD-VASH contract and team...
-
Quality Assurance Foreperson
6 days ago
Los Angeles, United States See's Candies Full timeThe Quality Assurance Foreperson at See's Candies plays a critical role in upholding our commitment to excellence by ensuring the highest standards of quality and safety in our confectionery products. This position requires meticulous attention to de Quality Assurance, Assurance, Foreperson, Skills, Business Services, Communication, Quality
-
Pharmaceutical Quality Assurance Leader
5 days ago
Los Angeles, California, United States Xseer Pharmaceuticals Full timeJob OverviewPosition: Pharmaceutical Quality Assurance LeaderThe Pharmaceutical Quality Assurance Leader is essential in upholding the utmost quality and safety standards for our pharmaceutical offerings.Your role encompasses overseeing all Quality Assurance facets of sterile pharmaceutical compounding to ensure compliance within our operations. You will...
-
Quality Assurance Lead
5 days ago
Los Angeles, California, United States Jobot Full timePosition Overview:We are seeking a Quality Assurance Supervisor to oversee our quality assurance operations within a dynamic aerospace organization. This role is pivotal in ensuring that our high-precision components meet the rigorous standards required for aircraft and spacecraft.About Us:A specialized aerospace firm dedicated to producing essential...
-
Quality Assurance Lead
5 days ago
Los Angeles, California, United States Jobot Full timeQuality Assurance Lead needed for a prominent food production organization.About Us:We are a leading seafood provider in southern California, specializing in a diverse range of fresh and frozen seafood products. Our operations encompass fishing vessels, harvesting sites, and processing facilities globally.Why Join Our Team?We offer a comprehensive benefits...
![Sunbit](https://media.trabajo.org/img/noimg.jpg)
Quality Assurance Associate I Las Vegas, Nevada
2 months ago
Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
Sunbit, Inc., a rapidly growing FinTech startup, is looking for a self-motivated and ambitious Quality Assurance associate for our Las Vegas, Nevada office. Your job will be to perform routine inspections and quality audits. Key responsibilities for Quality Assurance Associate will be providing a wide variety of quality assurance audit support services and monitoring all aspects of Call Center Agents to ensure compliance with regulatory and industry requirements. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends.
Please Note: This position is in a Call Center, in office (non-remote) environment
Requirements
What You’ll Be Doing:
Monitor inbound and outbound calls for adherence to compliance guidelines, internal processes and scripting, quality of customer service, and accuracy of information gathered and communicated
Collaborate and communicate with internal leadership and support teams to share insights and barriers to success
Periodically audit service results of supervisors for compliance and consistency
Provide tracking and reporting of Quality Assurance metrics
Engage in monthly calibration with supervisors and upper management
Recommend coaching and development opportunities to associates and supervisors
What You Bring to the Table:
1-3 years experience in customer quality assurance, quality control or collections required, including performing QA for Contact Center
Working knowledge of multifunctional call recording and quality monitoring solutions (voice and screen capture)
Previous blended (voice, email, and chat) quality quantification experience preferred
Excellent verbal and written communication skills
Strong listening, analytical, and research skills
Previous experience with Five9 and Verint is a plus
Mission driven + empowered + collaborative environment
State of the art customer care contact center
Competitive pay and stock options
12 days of PTO your first year with increases thereafter + Holiday Pay
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Other fun team events and Spirit Days
Core Values for Success at Sunbit:
Serve others before self
Takes care of customers, and partners in a manner that demonstrates they are important
Own the impact
Ability to troubleshoot a variety of matters and holding yourself accountable
Strong organizational and time management skills with the ability to prioritize effectively
Build and maintain strong relationships with both customers and partners
Speak with customers and partners in a friendly, helpful and open demeanor
Act fast
Thrive in a fast-paced environment while maintaining a high level of support
Include always
Communicate well verbally and in writing, demonstrating empathy and understanding
Innovate for good
Establishes scalable capabilities by applying best practices to your workday.
Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
#J-18808-Ljbffr