Customer Service Billing Representative

2 weeks ago

Cincinnati, United States Spectrum Inc Full time

Job Description Spectrum will be hosting a job fair on August 27th, 2024, from 10am-3pm at Embassy Suites 4554 Lake Forest Drive Blue Ash, OH. Please bring a copy of your resume with you and we hope to see you there We will be Interviewing/Hiring for Customer Service Billing Reps (Call Center). Our starting pay is $20.00 per hour. The schedules we are hiring for will be mid/second shift (start times range from 11:00Am-2:00Pm) and Include working a weekend day - this is an In Office position. Training is conducted Sunday - Thursday 9a-6p (first 90 days) If you are unable to attend the In Person Event we encourage you to go ahead and formally apply, complete the assessment and a Recruiter will follow up once your application is received. This position is onsite in a call center environment Location: 11315 Reed Hartman Highway Blue Ash, OH 45241 Class starts 9/15/24 What you can expect as a SPECTRUM employee: Outstanding paid training program, with mentoring to ensure your success A set schedule that you can plan your life around Complimentary and Discounted Services including Cable (Includes HBO/premium channels), Internet and Phone Services where available NEW Spectrum Mobile-$15/month, per line. Unlimited talk, text and data Affordable & comprehensive health, dental and vision benefit plan options in first 30 days 6% dollar for dollar 401K match plus 3% into a Retirement Plan as well. Education Assistance program up to $10,000 dollars a year A diverse and inclusive team where you will feel valued Leaders who will coach and help you develop to your full potential GROW your career at SPECTRUM through our Professional Growth Program (PGP). And more At a Glance Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships. Profile:A flexible communicator and good listener who can multitask to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction. Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. Who are you? No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you're ready to grow your skills, this is an opportunity with a lot of potential. What is the Billing Representative role? It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Representatives make a real difference to their residential customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team. You'll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions. It's all about learning and growing. This may be new for you, but the journey is all mapped out. No matter your background, our quick, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be ready to field questions, process orders, revise account records and more. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself. With a deliberate path to success. We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum. The benefits are clear. In addition to the core benefits industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families. What's required to get started? The minimum qualifications for the Billing Representative are: Ability to read, write, speak and understand English High School Diploma or GED Preferred qualifications 6 months or more of customer service experience 6 months or more experience working with computers and multiple software applications Are you ready to join our team? Now that you know a little more , why not apply now? Heads up There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment. CCS- Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

  • Customer Service Representative

    3 months ago

    Cincinnati, United States thrivenetworksinc Full time

    As a valued customer service representative you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly quarterly and annual sales goals. Experience the excitement of fostering team unity as you work...

  • Customer Service Representative

    3 months ago

    Cincinnati, Ohio, United States thrivenetworksinc Full time

    As a valued customer service representative you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly quarterly and annual sales goals. Experience the excitement of fostering team unity as you work...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, United States Rumpke Waste & Recycling Full time

    Customer Service Representatives receive and respond to calls from residential customers, serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers'...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, United States Rumpke Waste & Recycling Full time

    Cincinnati, OH 3700 Struble Rd Cincinnati, OH 45251, USA Description Customer Service Representatives receive and respond to calls from residential customers serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the...

  • Customer Service Representative

    2 weeks ago

    Cincinnati, United States Rumpke of Ohio, Inc. Full time

    Job DescriptionJob DescriptionCustomer Service Representatives receive and respond to calls from residential customers serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our...

  • Customer Service Representative

    2 weeks ago

    Cincinnati, United States Rumpke Full time

    Customer Service Representatives receive and respond to calls from residential customers serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Days:...

  • Billing Customer Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Spectrum Inc Full time

    Spectrum Inc. is hosting a recruitment event. We are actively seeking individuals for the role of Customer Service Billing Representatives within our call center environment. This position offers a competitive starting wage. Key Responsibilities: Address customer billing inquiries and resolve account-related issues. Adjust services as per customer requests...

  • Customer Service Representative

    3 days ago

    Cincinnati, Ohio, United States Fifth Third Full time

    About the Role:Fifth Third Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key Responsibilities:Respond to...

  • Customer Service Representative

    3 months ago

    Cincinnati, United States Quipt Home Medical Full time

    Job DescriptionJob DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Customer Service RepresentativePosition Reports ToBranch Manager/CSR DirectorPosition SummaryAs...

  • Billing Customer Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Spectrum Inc Full time

    Join Spectrum Inc. as a Billing Customer Support Specialist.Position Overview: This role involves providing exceptional customer service by addressing billing inquiries and resolving account-related issues. You will play a crucial part in maintaining positive relationships with our customers.Key Responsibilities:Assist customers with billing questions and...

  • Customer Service Representative

    3 months ago

    Cincinnati, United States Dayton Freight Full time

    Overview: Shift Available: Monday- Friday | 8:00 AM- 4:30 PM Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities: Assist the Service Center...

  • Customer Service Representative

    2 months ago

    Cincinnati, United States Habegger Full time

    Customer Service Representative **Customer Service Representative** Sharonville, OH **description** The Habegger Corporation is currently seeking a Customer Service Representative that is responsible, organized, and customer service oriented. As a CSR, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in...

  • Customer Service Account Representative

    3 months ago

    Cincinnati, United States Sparrow INTL Full time

    Job DescriptionJob DescriptionSparrow Company is looking for a Customer Service Account Representative for one of our clients in the Cincinnati, OH area.This person will be responsible for providing external customer support and internal support functions relative to sales. Ensure customers receive product order on time and in good condition. Ensure...

  • Customer Service Account Representative

    3 days ago

    Cincinnati, Ohio, United States Sparrow INTL Full time

    Job DescriptionSparrow INTL is seeking a highly skilled Customer Service Account Representative to join our team.This role is responsible for providing exceptional external customer support and internal support functions relative to sales. The ideal candidate will ensure customers receive their products on time and in good condition, and will advise...

  • Customer Service Representative

    2 weeks ago

    Cincinnati, United States Fresh Form Draft Full time

    Customer Service RepresentativeDepartment: Synchro Speak Employment Type: Full Time Location: Cincinnati, OH Compensation: $18.00 - $28.00 / hour DescriptionSynchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching,...

  • Customer Service Representative

    1 week ago

    Cincinnati, Ohio, United States Cincinnati-Hamilton County Community Action Agency Full time

    Job DescriptionJob Summary:Cincinnati-Hamilton County Community Action Agency is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative - HEAP Intake. In this role, you will be responsible for assisting customers with the completion and efficient processing of applications for the Home Energy...

  • Customer Service Representative

    1 week ago

    Cincinnati, Ohio, United States Cincinnati-Hamilton County Community Action Agency Full time

    Job DescriptionJob Summary:Cincinnati-Hamilton County Community Action Agency is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative - HEAP Intake. In this role, you will be responsible for assisting customers with the completion and efficient processing of applications for the Home Energy...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, United States CollisionRight Full time

    Position Description Title: Customer Service Representative Status: Non-Exempt Created/Revised: February 2021 Summary The Customer Service Representative is primarily responsible for providing excellent service to the customer in a timely fashion. There is also a responsibility to answer each call efficiently and in a friendly, professional manner to ensure...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, United States FastSigns Full time

    Benefits: Bonus based on performance Competitive salary Training & development FASTSIGNS #222201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, United States MCCORD SIGNS LLC Full time

    Benefits: 401(k) 401(k) matching Dental insurance Health insurance Training & development Paid Time Off Career Growth Opportunities Job Summary: We are seeking a Customer Service Representative to join our team in our Florence, KY location. In this role, you will communicate with customers to identify their needs, process requests, escalate...