Customer Support Team Lead
1 day ago
What you’ll do: Lead the team: Expertly coach, mentor, and develop agents to maximize performance, ensuring compliance with company policies while championing company values Monitor agent/team performance: Own and track team KPIs, update agent scorecards weekly, and regularly communicate performance expectations to agents with action oriented plans to meet goals Improve the customer/agent experience: Using data driven insights, analyze customer and agent feedback to act as a liaison to engineering, IT, marketing, and product team stakeholders, providing relevant details/reporting Triage and drive resolutions: Own the follow-up on action items for support tickets related to product and system issues, leveraging these incidents as areas of improvement Maintain relationships with vendors: Partner with our BPO partners to meet company goals, resolve escalated customer issues, develop and update processes, and uphold performance standards for the department Support onboarding and training: Collaborate with operations colleagues to coordinate new hire logins, training requirements, and participate in orientation/refreshers as needed Create a positive work environment : Foster a culture of teamwork, learning, and collaboration across a geographically dispersed team in day to day responsibilities to keep your team motivated and engaged Uphold departmental integrity: Maintain clear communication with Operations Leadership on team successes/challenges, proactively update relevant parties on goal progression, identify opportunities for process improvement across all functions, and escalate emerging issues as necessary Champion our customer: Handle highly escalated cases from agents, stay up to date on ticket trends/customer pain points, and focus the team on empathy-driven service What you’ll bring: Passion for the customer and making a positive societal change Work well in a fast-paced environment with high ownership and a focus on execution 5+ years of Customer Service experience 2+ years of Team Leadership experience 1+ years working with remote BPO partners Ability to build trusted relationships with agents and cross functional partners while holding them accountable to deadlines and KPIs Can communicate clearly and confidently to direct reports, leadership, and technical teams verbally and in writing Strong analytical mindset and experience with Zendesk/omni-channel workflows Ability to independently work on multiple projects simultaneously and adapt to changing priorities to help the team to execute with speed and efficiency Demonstrates servant leadership mentality, the capacity for critical thinking, and reliability Can identify service gaps with proposed solutions Location and Benefits: This role is based in our Seattle, WA office, and the expectation is a hybrid remote work schedule after a training period. We offer a competitive annual base salary range of $88,030 to $92,665. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) plan, paid time off, and a hybrid work environment. You will also get significant ownership (stock options) in the company. #J-18808-Ljbffr
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Customer Support Team Lead
6 days ago
Seattle, United States Possible Finance Full timeWe're on a mission to end the debt cycle-and help our customers and their communities unlock economic mobility for generations to come. Join the team that's making our goal a reality. At Possible, we're building a new type of consumer finance company. One that helps our customers stay out of debt rather than profits from them staying in it. As a Public...
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Customer Support Team Lead
3 days ago
Seattle, United States Possible Finance Full timeWe're on a mission to end the debt cycle-and help our customers and their communities unlock economic mobility for generations to come. Join the team that's making our goal a reality. At Possible, we're building a new type of consumer finance company. One that helps our customers stay out of debt rather than profits from them staying in it. As a Public...
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Customer Success Manager
4 months ago
Seattle, United States Customer Labs Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean...
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Customer Support Team Lead
1 day ago
Seattle, WA, United States Possible Financial Inc. Full timeWhat you’ll do: Lead the team: Expertly coach, mentor, and develop agents to maximize performance, ensuring compliance with company policies while championing company values Monitor agent/team performance: Own and track team KPIs, update agent scorecards weekly, and regularly communicate performance expectations to agents with action oriented plans to...
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Customer Service Team Lead
1 week ago
Seattle, Washington, United States Aramark Full time**About the Role**Aramark is seeking a skilled Customer Service Coordinator II to join our team. In this role, you will be responsible for providing exceptional service to customers in a professional manner.We are looking for a highly motivated and organized individual who can handle incoming calls with the objective of one-call resolution. You will...
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Seattle, Washington, United States HomeStreet Full timeOverview: As a Senior Customer Service Supervisor, you will play a vital role in driving sales efforts and delivering exceptional customer service in our Retail Banking team. Your leadership skills and ability to motivate your team will be essential in achieving our business goals.Job Description:Our ideal candidate has a strong background in customer...
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Lead Finance Strategist
1 day ago
Seattle, Washington, United States ASP Team Full timeJob SummaryWe are seeking a highly skilled and experienced Lead Finance Strategist to join our team at ASP Team.About the RoleThis is a key position that will play a critical role in managing critical areas of the company's finance and accounting processes. The successful candidate will have extensive experience in venture capital/private equity firms and be...
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Restaurant Team Lead
4 days ago
Seattle, Washington, United States Kimpton Hotel Full timeCompany OverviewKimpton Hotel Vintage Seattle is a boutique hotel that values heartfelt connections and exceptional customer service. We strive to create an environment where people can connect and feel at home.Job DescriptionAs a Restaurant Lead, you will be responsible for providing quality customer service by demonstrating excellent knowledge of our menu...
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Retail Team Lead
1 week ago
Seattle, Washington, United States Crossroads Trading Co. Inc. Full timeAbout the RoleWe are seeking a skilled and experienced Retail Team Lead to join our team at Crossroads Trading Co. Inc.Job SummaryThis is an exciting opportunity for a motivated and fashion-forward individual to lead our retail store team and drive sales growth while providing an exceptional customer experience.Key ResponsibilitiesLead and motivate a...
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Home Care Team Lead
1 week ago
Seattle, Washington, United States Family Resource Home Care Full timeAbout the Job: Family Resource Home Care is seeking a compassionate and experienced Home Care Team Lead to support our clients in their daily lives. As a key member of our team, you will be responsible for providing high-quality care and ensuring the well-being of our clients.
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AV Installation Team Lead
1 week ago
Seattle, Washington, United States EOS Full timeLead AV Field Technician Job DescriptionEOS IT Solutions is a global technology and logistics company providing Collaboration and Business IT Support services to industry leaders worldwide.We are seeking an experienced Lead AV Field Technician to lead our team of AV Technicians on installation projects, ensuring seamless deployment of AV solutions and...
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Support Coordinator for Sales Team
7 days ago
Seattle, Washington, United States Pacific Office Automation Full timePacific Office Automation is a fast-paced sales office seeking an entry-level Administrative Assistant to join our team in Sea. As a Support Coordinator for our sales team, you will be responsible for assisting with administrative tasks, providing excellent customer service, and developing skills in Microsoft software.Company OverviewPacific Office...
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Front Office Team Lead
3 days ago
Seattle, Washington, United States Marriott International Inc Full timeOverviewAs a Front Office Manager at Marriott International Inc, you will lead a team of guest services staff to deliver exceptional customer experiences. With strong leadership skills and a passion for hospitality, you will oversee the day-to-day front office operations and drive business growth.SalaryThe estimated annual salary for this role is $76,000. In...
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Meat Department Team Lead
3 days ago
Seattle, Washington, United States Whole Foods Market Full timeWe are seeking a highly motivated and experienced Meat Department Team Lead to join our team at Whole Foods Market. As a key member of our meat department, you will be responsible for overseeing the daily operations of the department, ensuring exceptional customer service, and maintaining a high level of product knowledge.Key Responsibilities:Department...
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Insurance Team Lead
1 week ago
Seattle, Washington, United States Alera Group Full timeInsurance Account and Data Management OpportunityWe are seeking an experienced Insurance Account Manager to join our Property and Casualty team at Propel Insurance, an Alera Group company.About UsAlera Group is a leading insurance broker with a nationwide network of offices. Founded in 2017, we have grown to become the 15th largest broker of US business,...
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Software Engineering Team Lead
1 week ago
Seattle, Washington, United States DocuSign Full timeJob DescriptionWe are seeking an experienced Engineering Manager to lead our CLM (Contract Lifecycle Management) Collaboration Team. As a key member of our engineering organization, you will be responsible for supporting and building new features for our suite of collaboration and negotiation tools in Docusign CLM and Intelligent Agreement Management...
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Strategic Director of Global Customer Support
2 weeks ago
Seattle, Washington, United States Amazon Services LLC Full timeCompany OverviewAmazon Services LLC is a global leader in customer service, dedicated to delivering exceptional experiences for millions of customers worldwide.About the RoleWe are seeking an experienced Strategic Director of Global Customer Support to lead our Social Media Customer Service (SMCS) organization. This individual will be responsible for...
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Customer Success Area Lead
4 weeks ago
Seattle, United States Salesforce Full timeAbout Salesforce. Were Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we Sales Leader, Salesforce, Customer, Business, Lead, Technology, Investment
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Software Engineering Team Lead
4 weeks ago
Seattle, Washington, United States Amazon Development Center U.S., Inc. Full timeAre you looking for a challenging role that combines leadership, innovation, and technical expertise? Do you want to be part of a team that is shaping the future of customer engagement at Amazon?We are seeking a highly experienced Software Engineering Team Lead to join our team at the Amazon Development Center U.S., Inc. As a Team Lead, you will be...
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Lead Painter
3 days ago
Seattle, Washington, United States City of Seattle Full time**Job Description:**The City of Seattle is seeking an experienced and skilled Painting Operations Manager to join its facilities maintenance team. This position offers an excellent opportunity for a motivated and organized individual to lead a small team responsible for maintaining City facilities.About the Role:The successful candidate will be responsible...