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Hotel Manager

4 months ago

Big Springs, United States Bosselman Motels, Inc Full time

Overview:

The Hotel Manager is responsible for overseeing and maintaining the total operation of the Hotel.

Bosselman has many benefits to offer you that you will not find anywhere else like:

  • Paid vacation
  • 401K and matching contributions
  • Health, dental and vision insurance
  • Short and long term disability insurance
  • Life insurance
  • A clearly defined path for growth
  • On-demand pay with PayActiv (access to earned but not yet paid wages)
  • And much more

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities:
  • Hires, disciplines, and terminates personnel with the involvement of the Corporate Human Resource Department.
  • Demonstrates Bosselman company values and leads by example; coaches team members in areas on which improvement is needed.
  • Performs implementation and ongoing follow-up of company training procedures; completes all Bosselman LMS training and ensures staff members have completed their training timely.
  • Maintains a labor level consistent with the hours budgeted and post two weeks schedule no later than one week in advance.
  • Oversees all expenses and profits for assigned facility and maintain budget goals by understanding monthly budgets and P & L statements.
  • Handles all problems dealing with customers, personnel, or mechanical; reports all maintenance, customer, and personnel issues to upper management regularly.
  • Balances all invoices, cash and check transactions upon end of shift.
  • Oversees work in all departments and ensures staff is performing work in alignment company and brand standards.
  • Responsible for the training of all associates in their assigned roles.
  • Implements and enforces all company policies and procedures.
  • Ensures uniform and personal appearance is clean, professional, and falls within brand standards as well as the Bosselman handbook.
  • Greets and register guests, answers phones in a friendly manner and creates reservations via phone or walk-in.
  • Collects proper payment from guests including any cash deposits.
  • Keeps work areas clean, stocked, and organized at all times.
  • Brews and serves coffee as needed.
  • Responsible for laundry services including: striping linens and towels from the rooms upon guest check out; performing laundry functions including sorting, washing, drying and folding while ensuring the laundry facility is clean and fully functional; keeps employee rest room and lobby restroom maintained.
  • Sets up and verifies all wake- up calls.
  • Performs light shoveling and salting of sidewalks and entryways during winter season.
  • Develops staff to maintain customer service and brand standard goals.
  • Ensures the cleanliness, organization, and overall appearance of the facility meets company and franchise standards and is in proper working order inside and outside.
  • Ensures that employee performance and wage reviews are completed in a timely manner.
  • Enforces and practices all company policies and safety procedures to ensure a safe environment for employees and customers.
  • Attend upper management meetings as required and communicate with upper management on a regular basis.
  • Coordinates front office duties and resolves problems. Reports any concerns to the Director of Lodging.
  • Records money earned and spent through daily paperwork and proper Bosselman corporate channels.
  • Responds to questions about hotel policies and services, along with guest complaints, reviews and surveys.
  • Purchases supplies and schedule services as needed.
  • Responsible for scheduling and attending monthly staff meetings; and attending weekly and annual managers meetings.
  • Ensures responsibility of covering all shifts.
  • Attends and completes any required brand standard training or conferences.
  • Provides friendly and competent customer service with a smile.
  • Reports for work in a timely manner when scheduled with regular and consistent attendance.

Additional Job Duties:

  • Assists in other duties, as assigned in a timely manner.

Supervisory Responsibilities:

  • Directly supervises 10 or more employees.


Qualifications:

Education and/or Experience (include certs or licenses needed):

  • Three to five years motel/hotel experience preferred.
  • Two to four years Management experience.
  • Some post-secondary education in Hospitality preferred.

Minimum Qualifications:

  • Displays use of good judgment and demonstrates leadership capabilities.
  • Must have basic computer skills.
  • Current valid driver's license and be insurable to drive.
  • Must be able to work a minimum of 50 hours a week.
  • Must have reliable transportation and phone.
  • Must be available to work holidays, weekends, or any shift needed.
  • Must be able to communicate in English. IF APPLICABLE
  • Able and willing to deliver friendly, courteous, and prompt customer service.
  • Able and willing to work cooperatively with other team members.

Physical Requirements: The physical demands described here are representative of those that must be met by the Hotel Manager to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

  • The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
  • Physical attendance at the primary work location is required.