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Employee Benefits Account Coordinator

4 months ago

Meridian, United States Brown & Brown Insurance Full time

WHAT YOU'LL DO:

  • Support a team of Account Managers
  • Review and update plan attributes in the Benefits Account Management System following each renewal
  • Work with carriers to request materials for customers (e.g., Open Enrollment materials) and/or follow up on previous requests made by the Account Managers
  • Support Account Managers with processing adds, terms or changes to employee enrollments
  • Communicate with carriers regarding customer billing discrepancies or simple claims issues
  • Generate personalized forms for each customer (e.g., Annual Compliance Notices)
  • Review carrier contracts for accuracy
  • Draft employee communications materials for peer review by Account Managers
  • Request information from insurance carriers on behalf of our customers
  • Read and respond to all emails within 1 business day
  • Maintain an appropriate level of confidentially of information processed
  • Duties are done in a team environment
  • Attend in-house educational sessions/classes as requested by leadership
  • Any other tasks the department deems necessary

WHAT YOULL NEED:

  • High school diploma or equivalent required
  • Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.)
  • Strong oral and written communication skills
  • Exceptional customer service and interpersonal skills
  • Demonstrated critical thinking and problem-solving skills
  • Willingness to obtain Life & Health License

WHAT WE OFFER:

  • Excellent growth and advancement opportunities
  • Competitive pay based on experience
  • Paid Time Off (PTO)
  • Generous benefits package: health, dental, vision, 401(k) with company contribution
  • Employee Stock Purchase Plan
  • Tuition Reimbursement
  • Student Loan Repayment Program

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