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Sales Support Analyst
2 months ago
Job Information
Dow Jones Sales Support Analyst in Houston, United States
Job Description:
About Our Organization:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile, and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS, and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
About the Team:
OPIS, a Dow Jones company, provides price transparency across the global fuel supply chain, including the Spot, Wholesale Rack, and Retail markets. OPIS enables customers to buy and sell energy commodities with confidence with multi-platform access to accurate data, real-time news, powerful software, and educational events. Our commitment to reliability is reinforced by personalized customer service and constant innovation. OPIS listens to what the energy community needs and responds with flexible and easy-to-use products. Navigating world fuel markets is complex – OPIS makes it simpler.
About the Role:
As a member of the OPIS Sales Operations Team, you will be responsible for building, maintaining, and analyzing reports critical to the operations of the OPIS sales team. You will assist sales teams with sales order tasks such as documenting process changes, creating orders, sending contracts for signature, obtaining approvals for discounts, and other critical order processing functions to ensure timely delivery. You will sit within the Sales Operations Team, which works with the entire sales organization to enhance the overall operating efficiency and excellence of the sales function. You will also work closely with other members of the sales team, Dow Jones order management team, legal team, product team, and finance team. You will report to the OPIS – Sales Support Manager.
You Will:
Provide support and administrative coordination on the sales/renewal process for Sales teams, including Sales Management
Discuss and explain contractual guidelines of OPIS products with account managers, finance, product managers, sales leadership, product delivery, and sales operations
Help with the preparation and distribution for client legal agreements, attachments, proposals, purchase orders and business correspondence
Process signed and executed renewal contracts in Salesforce system
Process product or service cancellations
Maintain and meet all contracts requested by the account manager on behalf of the client
Research and resolve product delivery and invoicing challenges on behalf of the customer/account manager
Train junior sales support team members
Create and maintain sales performance related spreadsheets and/or databases for Sales Management monthly
Submit information to order validation (OV) related to client cancellations and client data updates (i.e. edits/changes to contact information)
Work with sales to reconcile outstanding orders awaiting information and purchase order (PO) required for revenue recognition
You Have:
2-4 years’ experience within a sales organization in sales administration, sales support, customer service, or a similar role
Experience supporting and processing contracts
Supported multiple business lines
Documented processes and procedures
Microsoft Word, Microsoft Excel, and Salesforce/Netsuite competency
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Lifestyle programs & Wellness Resources
Education Benefits
Family Care Benefits & Caregiving Support
Commuter Transit Program
Subscription Discounts
Employee Referral Program
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