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Sales Operations Analyst
2 months ago
Role: Sales Operations Analyst
Location: Houston, TX 77002
Physical work Location: Hybrid (3 days a week)
Duration: 1+ year Contract
Work Authorization: US Citizen, Green Card, or Authorized to work in the US
Summary:
Sales Operations Analyst primarily supports the overall channel in data management, reviewing documents for data accuracy, creating automation, and ensuring exceptional customer experience.
Additional responsibilities include manages the effectiveness of business processes, conducts analysis, makes recommendations, develops documentation/standard work, coordinates, and trains implementation of approved processes.
Sales Operations Analyst provides solutions and analysis for Builder/Multifamily portfolios and customers by performing a variety of tasks and projects as required by management and to retain and acquire customers.
Essential Duties/Responsibilities: Analyze customer accounts, spreadsheets and databases to proactively address discrepancies
Validate data obtained from various sources to confirm report data and information meets stakeholder needs and is accurate including but not limited to account history data, payment data, usage data and address information
Maintain SAP tables and produce validation reports
Monitor compliance and assist in the Commission SOX control process
Maintain master lists for customer activity
Troubleshoot missing properties, incorrect account set up, and any ad hoc requests from cross-functional teams
Record all issues for tracking and issue escalation in order to identify trends and process gaps
Maintain customer address change information and process direct into SAP
Ask the "why's”, takes ownership of issues and will search to find the root cause to help avoid issues downstream
Develop process documentation and conduct training for the new members to our team or launch of new processes or systems
Manage small projects and miscellaneous tasks assigned my management
Perform other duties as assigned
Create and maintain models using Microsoft Excel
Minimum Requirements: Critical thinker with ability to drive innovation and strategic thinking
Strong analytical/technical aptitude
Courteous, patient, energetic and an enthusiastic personality with professional demeanor
Proficient written and verbal communication skills required including excellent listening skills
Ability to engage with stakeholders effectively (setting proper timelines, notifications of delays, task completion)
1 to 2+ years' experience directly supporting staff members in a problem solving, research capacity, data modeling
Must be proficient in Microsoft 365: Teams, Word, Excel, Outlook, PowerPoint
Advanced knowledge of Excel, VBA/macros for data manipulation and automation
Preferred Requirements: Crucial for interpreting and analyzing large datasets effectively applying industry knowledge to call out discrepancies
Basic knowledge of SAP, CCS, Siebel, IRW, Salesforce and BW software preferred
Ability to multi-task and remain composed under pressure
Ability to perform data comparisons utilizing various formulae in Excel
Ability to navigate complex technical challenges
Experience in deregulated work environment is a plus
Our benefits package includes: Comprehensive medical benefits
Competitive pay
401(k) retirement plan
...and much more
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
