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Community Support Specialist
2 months ago
**Job Description**
Community Support Specialist
Reports To: Community Support Manager
Classification: Hourly Non-Exempt
Organizational Summary:
Its an exciting time to join the Cincinnati Animal CARE team Cincinnati Animal CARE is the new county Humane Society in Hamilton County and with this change in operational leadership comes the opportunity to be part of a new beginning in Greater Cincinnati animal services.
Job Summary:
The goal of this department is to keep pets with their families through support intervention and proactive community-based programming. Our Community Support Specialists quickly form relationships with pet owners and act as caseworkers, piecing together the best solution for each individual family whether that be pet surrender, alternatives to intake or pet retention with support. Additionally, our Community Support Specialists work with our Dog Wardens to intake stray dogs per our contract with Hamilton County.
We believe people are the answer, not the problem so we are looking for candidates with equal passion for animals and people in their community. The Community Support Specialist will report to the Community Support Manager.
A successful candidate must demonstrate the following characteristics:
Non-judgemental
Sense of urgency
Positive and h2 communication skills
Problem-solving mentality
Cooperative and collaborative
h2 customer service skills
Show an attention to detail
Organization
Reliability
Responsibilities:
Phone consultations with the public
In-person consultations with the public
Data entry
Vaccinating animals
Taking pictures of animals
Off-site community events
Off-site door-to-door community engagement
Balancing cash registers
General cleaning
Qualifications:
A high school diploma or equivalent and one year of animal husbandry/care experience and/or customer service experience
Comfortable with all sizes, breeds and species of animals
Ability to understand and adhere to policies and procedures
Possess h2 and empathetic communication skills
Ability to handle sensitive issues
Ability to work under general supervision
Ability to maintain accurate records
Ability to restrain animals
Ability to exercise judgment, tact and diplomacy
Ability to understand and carry out oral and written instructions
Positions within this classification may require a valid Ohio drivers licenseh2 data entry skills
Ability to stand for extended periods
Ability to lift at least 30lbs
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
Work Environment:
The noise level in the work environment is usually moderate.
Exposure to unvetted animals is frequent; basic knowledge of animal behavior and common sense is needed.
Cincinnati Animal CARE provides equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable laws.
Job Type:
Full-time and part-time considered
Pay:
From $15.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Holidays
Weekend availability
This is a **full time** job
**Contact Information**
**Job Contact Details**
Name Jessica Grimes Title Intake to Placement Manager Telephone Number Email Address Outcomes@cincycare.org Website Closing Date: Sunday, June 5, 2022
**Posting Date:** March 5, 2022
**Closing Date:** June 5, 2022