Customer Service Specialist
2 weeks ago
Description: AdaptHealth Opportunity Apply Today At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you. Customer Service Specialist Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable. Job Duties: Develop and maintain working knowledge of current products and services offered by the company Answer all calls and emails in a timely manner, in adherence to their goals Document all call information according to standard operating procedures Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs Process orders, route calls to appropriate resource, and follow up on customer calls where necessary Review all required documentation to ensure accuracy Accurately process, verify, and/or submit documentation and orders Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required Must be able to navigate through multiple online EMR systems to obtain applicable documentation Enter and review all pertinent information in EMR system including authorizations and expiration dates Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. Meet quality assurance requirements and other key performance metrics Facilitate resolution on customer complaints and problem solving Pays attention to detail and has great organizational skills Actively listens to patients and handle stressful situations with compassion and empathy Flexible with the actual work and the hours of operation Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and How-To documents Competency, Skills and Abilities: Excellent customer service skills Analytical and problem-solving skills with attention to detail Decision Making Excellent ability to communicate both verbally and in writing Ability to prioritize and manage multiple tasks Proficient computer skills and knowledge of Microsoft Office Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred. Work well independently and as part of a group Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team Requirements: Minimum Job Qualifications: High School Diploma or equivalent One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. Senior level requires two (2) years of work-related experience and one (1) year of exact job experience. Exact job experience is considered any of the above tasks in a Medicare certified. AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. PIb25a75e02ae4-4433
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Customer Service Specialist
1 week ago
Rice Lake, United States AdaptHealth LLC Full timeDescription: AdaptHealth Opportunity Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click...
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Customer Service Specialist
2 weeks ago
Rice Lake, United States AdaptHealth LLC Full timeJob DescriptionJob DescriptionDescription:AdaptHealth Opportunity – Apply Today!At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the...
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Customer Service Specialist
2 weeks ago
Rice Lake, United States AdaptHealth LLC Full timeDescription:AdaptHealth Opportunity Apply Today!At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click...
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Rice Lake, Wisconsin, United States Benedict Sales and Service Full timeJob Title: Service Technician HVAC-R SpecialistJob Summary:We are seeking a skilled Service Technician HVAC-R Specialist to join our team at Benedict Sales & Service. As a Service Technician, you will be responsible for maintaining, repairing, and installing commercial refrigeration, HVAC, and ventilation systems. Our ideal candidate will have a strong...
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Customer Service Representative
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Rice Lake, Wisconsin, United States Domino's Pizza Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our Domino's Pizza team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, operating equipment, and maintaining a clean and safe work environment.Key Responsibilities:Operate all equipment...
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Customer Service Representative
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Customer Service;
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Rice Lake, United States Taco Bell Full timeTaco Bell GET ACCESS TO: Same Day Pay- Never wait for a paycheck again Work today, and get paid today With DailyPay, Pacific Bells employees have access to their pay on day 1 of work. SAVE: Automatically save on every paycheck by linking your savings account. Unbelievable PERKS Save on phone, vacation, auto, and more Live Mas Scholarships (up to $25,000)...
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Rice Lake, Wisconsin, United States Citizens Community Federal Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Teller. As a Teller, you will be responsible for providing exceptional customer service and assisting customers with their banking needs.Key ResponsibilitiesAssist customers with various financial transactions, including deposits, withdrawals, and...
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Rice Lake, Wisconsin, United States Domino's Pizza LLC Full timeJob SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service to our valued customers. Your primary duties will include operating all equipment, stocking ingredients, preparing products, receiving and processing customer orders, and maintaining a clean and organized work...
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Customer Service Representative
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Rice Lake, Wisconsin, United States Kwik Trip Full timeAbout Kwik TripKwik Trip is a family-owned company that has been serving its guests and coworkers since 1965. We are dedicated to providing an exceptional customer experience in clean, state-of-the-art facilities.Job SummaryWe are seeking energetic and positive individuals to join our Food/Guest Service team. As a Food/Guest Service coworker, you will be...
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Customer Service Representative
4 weeks ago
Rice Lake, United States Domino's Franchise Full timeJob OverviewAs a key member of our team, you will be responsible for delivering exceptional customer service to our valued clients. Your primary duties will include operating equipment, stocking ingredients, preparing products, and receiving customer orders. You will also be responsible for maintaining a clean and organized work environment.Key...
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Customer Service Representative
4 weeks ago
Rice Lake, Wisconsin, United States Kwik Trip Full timeAbout the Role:Kwik Trip is seeking energetic and positive individuals to provide exceptional customer and food service experiences in our clean and state-of-the-art facilities. As a Food/Guest Service coworker, you will be the face of our company, making a difference in the communities we serve.Key Responsibilities: Maintain a clean and inviting store...
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Customer Service Ambassador
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Rice Lake, Wisconsin, United States Marketplace Foods Full timeJob SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Cash Wise. As a Guest Service Representative, you will be responsible for providing exceptional customer service at the Guest Service Counter, offering convenient and specialty products and services not typically found at traditional grocery...
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Service Advisor
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Rice Lake, Wisconsin, United States Link Motors Full timeJob Summary:The Service Advisor at Link Motors is responsible for providing exceptional customer service and sales support in the automotive service department. The ideal candidate will have a strong understanding of automotive repair and maintenance, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key...
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Customer Service Specialist
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Lake Mary, United States CNA Financial Corporation Full timePerforms a combination of duties in accordance with departmental guidelines:Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes. May utilize logs or other tools to track and upd Customer Service Specialist, Customer Service, Specialist, Business Partner, Retail, Insurance, Skills
