Patient Relations Manager

2 months ago

Hudson, United States Hopscotch Primary Care Full time
About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we'd like to meet you.

About the Role

At Hopscotch Primary Care, we take a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting and at the right time. The Hopscotch Primary Care Clinic Team is responsible for delivering a high-quality, coordinated care experience for our patients at our clinics and within the healthcare system.

As the Patient Relations Manager, you will play a critical role on the Hopscotch Clinic Team. You will help our patients navigate their insurance benefits, advocate for their needs, and serve as our resident insurance expert for both our patients and care team. You will also support patients and providers regarding Medicare and Medicaid eligibility and benefits year-round, but especially during the Open Enrollment season.

We pride ourselves on meeting patients where they need it most. You may be interacting with patients in a variety of settings, from the Hopscotch Primary Care clinic to community events and home visits.

It is a full-time, in-person position based in our Hudson, NC clinic and will start in September of 2024.
What You'll Do

As a Patient Relations Manager, you will serve as an exceptional patient resource and resident expert on insurance coverage, benefits, enrollment, and navigation. Specific responsibilities for this role will include, but are not limited to:
  • Learn eligibility, benefits, and dynamics of Medicare and Medicaid to support patients and providers with navigating insurance
  • Grow trusting relationships with patients to understand their needs and appropriately guide their coverage selections and assist in their enrollment for Medicare and Medicaid options
  • Advocate for patients when helping them navigate the healthcare system, including assisting patients with medical bill resolution regardless of whether it is specific to Hopscotch Health
You will also build and maintain patient engagement throughout their clinic experience:
  • Manage welcome visits, orientation, and coverage review for new Hopscotch Health patients
  • Design, plan, and execute events, including but not limited to clinic open houses and physician Q&A activities
  • Meet patients where they are, which may include community and/or home settings in addition to the Hopscotch Health clinic
  • Support clinic colleagues with operational needs on an as needed basis, including but not limited to scheduling and billing
About You

You would be a great fit for this position if you are interested in helping patients navigate their insurance eligibility and benefits, have basic knowledge of healthcare with an appetite for learning more, and have strong communication, collaboration, and interpersonal skills. Previous experience in healthcare is not required.

A great candidate for the role has:
  • Basic level understanding of healthcare and commitment to a great patient experience
  • A problem-solving orientation and a flexible and positive attitude
  • Proven ability to learn new topics and apply "learning on the job"
  • Experience with and a supportive attitude toward our patient population, many of whom are older adults
  • A willingness to meet patients outside of the clinic
  • Proficient PC skills
  • Sales background preferred, but not required
  • Bachelor's degree preferred, or equivalent education and work experience
  • Fluency in language that is commonly spoken in the community, where necessary
  • US work authorization
Additional skills and requirements for the role:
  • Excellent interpersonal skills, with an ability to understand needs and target relevant solutions
  • Proven reliability, organization, and dependability
From a cultural perspective, you:
  • Create a culture of excellence, by bringing your best and encouraging the same from those around you
  • Put service to patients first and encourage the same of those around you
  • Take ownership and accountability for your work and for delivering results for patients
  • Assume the best in others and bring solutions to challenges with a focus on moving forward together
  • Show an active commitment to the team by collaborating and communicating proactively
  • Demonstrate a dedication to continuous improvement, in clinical and cultural settings


At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

  • Patient Relations Manager

    2 months ago

    Hudson, United States Hopscotch Primary Care Full time

    Job DescriptionJob DescriptionAbout Hopscotch Primary CareAt Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We...

  • Customer Relations Manager

    4 days ago

    Hudson, United States Leaf Home Water Solutions Full time

    Job Summary:We are seeking a highly skilled Customer Relations Manager to join our team at Leaf Home Water Solutions. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Resolve customer complaints and issues in a timely and professional mannerDevelop and...

  • Customer Relations Operations Manager

    4 days ago

    Hudson, United States LeafFilter North Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Relations Operations Manager to join our team at LeafFilter North. As a key member of our operations team, you will be responsible for providing guidance, direction, and counseling to both customers and employees to ensure the highest level of satisfaction possible, while maintaining the...

  • Customer Relations Operations Manager

    2 days ago

    Hudson, United States LeafFilter North Full time

    About the Role:We are seeking a highly skilled and experienced Customer Relations Operations Manager to join our team at LeafFilter North. As a key member of our leadership team, you will be responsible for providing guidance, direction, and counseling to both customers and employees to ensure the highest level of satisfaction possible, while maintaining the...

  • Healthcare Patient Advocacy Manager

    2 weeks ago

    Hudson, North Carolina, United States Hopscotch Primary Care Full time

    About Hopscotch Primary Care At Hopscotch Primary Care, we are committed to ensuring that quality healthcare is available to everyone in all communities. With nearly 20% of Americans residing in rural areas and only 11% of physicians serving these regions, we aim to revolutionize healthcare access in rural America. Our focus is on delivering exceptional...

  • Customer Relations Specialist

    1 week ago

    Hudson, Iowa, United States Black Hawk Insurance Services Full time

    Job OverviewJoin Black Hawk Insurance Services, a reputable organization committed to delivering outstanding customer support with a personal touch. As a Customer Relations Specialist, you will serve as the first point of contact for our clients, providing exceptional service while cultivating strong relationships based on trust and dependability.Our...

  • Patient Service Representative

    5 days ago

    Hudson, United States Hudson Dental Arts Full time

    Position OverviewNow Hiring: Patient Service RepresentativeSchedule: Monday-Thursday 8:00 am-5:00pm and Friday 8:00 am -4:00 pmLocation: Hudson, NYWhat is in it for you:Benefits: Medical, Vision & Dental Insurance 401K with Employer match Paid Time Off Paid Holidays Employee Discount Continuous Education Compensation: $19.00 to $25.00 Based on...

  • Patient Service Representative

    3 days ago

    Hudson, United States Hudson Dental Arts Full time

    Position OverviewNow Hiring: Patient Service RepresentativeSchedule: Monday-Thursday 8:00 am-5:00pm and Friday 8:00 am -4:00 pmLocation: Hudson, NYWhat is in it for you:Benefits: Medical, Vision & Dental Insurance 401K with Employer match Paid Time Off Paid Holidays Employee Discount Continuous Education Compensation: $19.00 to $25.00 Based on...

  • Patient Service Representative

    1 month ago

    Hudson, United States Hudson Dental Arts Full time

    Job DescriptionJob DescriptionOverviewNow Hiring: Patient Service RepresentativeSchedule: Monday-Thursday 8:00 am-5:00pm and Friday 8:00 am -4:00 pmLocation: Hudson, NYWhat is in it for you: Benefits:Medical, Vision & Dental Insurance401K with Employer matchPaid Time OffPaid HolidaysEmployee DiscountContinuous EducationCompensation: $19.00 to $25.00 Based...

  • Public Relations Specialist

    2 months ago

    Hudson, United States Manpower Full time

    Our client, in Hudson, New York is seeking a Public Relations Specialist to join their team. As a Public Relations Specialist, you will be part of the community outreach specialist team executing the organization's outreach efforts to  implement services for people with disabilities in Columbia and Greene Counties. The Outreach Specialist team is...

  • Public Relations Specialist

    3 months ago

    Hudson, United States Manpower Full time

    Job DescriptionJob DescriptionOur client, in Hudson, New York is seeking a Public Relations Specialist to join their team. As a Public Relations Specialist, you will be part of the community outreach specialist team executing the organization's outreach efforts to  implement services for people with disabilities in Columbia and Greene Counties. The...

  • Junior Client Relations Specialist

    2 weeks ago

    Hudson, Florida, United States Prospect Promos Full time

    At Prospect Promos, we are a dynamic organization focused on tailored marketing and sales solutions designed to fulfill our clients' needs. We are currently in search of a motivated and professional Junior Client Relations Specialist to support our expanding customer base by addressing product inquiries, providing information, and guiding the sales process...

  • Patient Service Representative

    2 months ago

    Hudson, United States Midwest Dental Group Full time

    X Patient Service Representative Position in Hudson, NH **Patient Service Representative Position in Hudson, NH** **Full Time Regular - Posted 3 days ago** **Overview** **WHO WE ARE:** At Mondovi Dental, we are passionate about patient care and service. If you are interested in building a career with people who work every day to be the best, and whose work...

  • Patient Access Representative II Ophthalmology

    7 days ago

    Hudson, Ohio, United States University Hospitals Full time

    Job Title: Patient Access Representative IIAt University Hospitals, we are committed to delivering exceptional patient care and experience. As a Patient Access Representative II, you will play a vital role in providing administrative support to our healthcare team and serving as the first point of contact for patients.Key Responsibilities:Interview,...

  • Admissions and Community Relations Director

    3 weeks ago

    Hudson, United States Cambridge Senior Living Full time

    Job DescriptionJob DescriptionSalary: $25/hrJob Description: • Working towards reaching and maintaining private pay census goals as set by Operations.• Assisting residents and/or family members prior to admission, ensuring that all appropriate admission forms are completed.• Coordinating the completion of the admission process ensuring that...

  • Admissions and Community Relations Director

    3 months ago

    Hudson, United States Cambridge Senior Living Full time

    Job DescriptionJob DescriptionSalary: $25/hrJob Description: • Working towards reaching and maintaining private pay census goals as set by Operations.• Assisting residents and/or family members prior to admission, ensuring that all appropriate admission forms are completed.• Coordinating the completion of the admission process ensuring that...

  • Patient Ambassador/Coordinator

    3 months ago

    Hudson, United States IBI HEALTHCARE INSTITUTE Full time

    Job DescriptionJob DescriptionJob descriptionIBI Healthcare is looking for a Patient Coordinator/Front desk receptionist to join our growing team!You may check us out via our website: www.ibihealthcare.comWhat you get to do:Assist surgeons in consultations educating potential patients on procedures.Answer multi-line phones and either direct the caller to the...

  • Patient Ambassador/Coordinator

    3 months ago

    Hudson, United States IBI HEALTHCARE INSTITUTE Full time

    Job DescriptionJob DescriptionJob descriptionIBI Healthcare is looking for a Patient Coordinator/Front desk receptionist to join our growing team!You may check us out via our website: www.ibihealthcare.comWhat you get to do:Assist surgeons in consultations educating potential patients on procedures.Answer multi-line phones and either direct the caller to the...

  • Customer Relations Support Photo

    3 months ago

    Hudson, United States Customer Engineering Services (CES) -cesservice Full time

    Job DescriptionJob DescriptionJoin Our Team Today! Looking to kickstart a career in technical services?Do you value independence in planning out your workday? Hoping to find a company that values maintaining a work/life balance? Like the idea of a Monday-Friday daytime job?CES is looking for the right person to join our team; someone who has excellent...

  • Patient Care Coordinator

    2 months ago

    Hudson, United States Park Dental Full time

    Overview: Park Dental Hudson is seeking a compassionate, professional Patient Care Coordinator to join our team-oriented practice. As a Patient Care Coordinator, you will play an important role in working with our doctor teams. You will check in patients, schedule patient appointments using a scheduling software, verify dental insurance, answer insurance and...