Clerical - Patient Registration

1 month ago


Austin, United States All Medical Personnel Full time
Position: Contact Center Specialist

Job Description:


Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution.
Ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
Verifies insurance coverage or determines patient self-pay responsibility and provides cost information.
Schedules an appointment for the patient or family member with a financial counselor if appropriate.
Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines.
Interprets physician orders to schedule appointments and ancillary tests.
Communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement.
Writes clerical and clinical patient related messages from patients, family members and other healthcare professionals to administrative and provider staff. Identifies emergent patient situations based on caller information and coordinates immediate triage.
Responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution. Qualifications:
High School Diploma or GED
Prior customer service experience is strongly preferred
Must pass PSS or CCS training program and successfully complete competency exam to maintain position.
Excellent interpersonal and communication (oral and written) skills
Excellent data entry, numeric, typing and computer navigational skills
Experience in a call center, customer service and/or healthcare setting
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Ability to quickly assess a request, use electronic and paper resource materials and correctly respond to a customer
Comfortable working in a fast paced constantly changing stressful environment
Please reference Job number: 187301

Additional Information

All Medical Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. About Us: All Medical Personnel is a national leader in healthcare staffing recognized by Staffing Industry Analysts (SIA) as one of the nation's largest healthcare staffing firms. Our goal is to simplify the process with a flexible and personalized approach. Our clients range from local, regional and national healthcare organizations throughout the United States. Learn more about us at allmedical.com.

Your Voice Matters: Help Us Improve

  • Austin, Texas, United States All Medical Personnel Full time

    Contact Center Specialist Job DescriptionAs a Contact Center Specialist at All Medical Personnel, you will be responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle...


  • Austin, United States Texas Children's Hospital Full time

    Job Description We are searching for a Unit Clerical Assistant (Austin Emergency Center) -someone who works well in a fast-paced hospital setting. In this position you'll perform receptionist and clerical responsibilities for assigned unit. We need someone who can represent the Hospital, utilizing effective customer service skills, ensure that hospital...


  • Austin, United States UMC Health System Full time

    We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas. JOB SUMMARY: This position is responsible for managing Revenue Integrity Analyst and Denials Manager positions. They will manage all tools as they relate to revenue integrity. They are also responsible for...


  • Austin, United States Ascension Full time

    Details Department: ACC Centralized SchedulingSchedule: Full-time Days, Monday-Friday, Between 7am-7pm, 40 hrs weeklyLocation: RemoteMeet Marie, our Director with theAscension Contact Center and Centralized Scheduling team! Hear what she has to say about this amazing team and what we have to offer withinAscensionBenefits Paid time off (PTO) Various health...


  • Austin, Texas, United States ARA Diagnostic Imaging Full time

    Job SummaryA Patient Care Advocate I FLEX is responsible for providing exceptional patient care and support in a fast-paced diagnostic imaging environment.Key ResponsibilitiesGreets patients and visitors, determines the nature of their visit, and provides accurate information.Assists patients with the check-in process, performs clerical work, and answers...


  • Austin, United States Ascension Full time

    Details Department: ACC Centralized Scheduling Schedule: Full-time Days, Monday-Friday, Between 7am-7pm, 40 hrs weekly Location: Remote Meet Marie, our Director with the Ascension Contact Center and Centralized Scheduling team! Hear what she has to say about this amazing team and what we have to offer within Ascension Benefits Paid time off (PTO) Various...


  • Austin, Texas, United States Ascension Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Medical Equipment Assistant to join our team at Ascension. As a Medical Equipment Assistant, you will play a critical role in supporting our medical services staff and patients by performing various administrative and medical tasks.ResponsibilitiesUnder the supervision of a dentist/orthodontist,...


  • Austin, Texas, United States ARA Diagnostic Imaging Full time

    Job Summary: ARA Diagnostic Imaging is seeking a skilled Patient Care Advocate I to provide exceptional patient care and support in a fast-paced diagnostic imaging environment.Key Responsibilities:Greets patients and visitors, determines the nature of their visit, and provides accurate information.Assists patients and visitors with the check-in process,...

  • General Clerk

    1 week ago


    Austin, United States Internal Revenue Service Full time

    IRS Hiring Event for Entry-Level Clerical Job Opportunities, December 3 and 4 2024 Attention job seeker, IRS has exciting news for you, we’re hiring, and would love to talk! Attend our Direct Hire Hiring Event in Austin, TX, on Tuesday, December 3, or Wednesday, December 4, 2024, and be considered for our General Clerk and Clerk/Technician (Tax Examining)...


  • Austin, Texas, United States Ascension Full time

    Job SummaryAscension Seton is seeking a Patient Care Technician to join our team. As a Patient Care Technician, you will provide basic clinical and non-clinical patient care activities under supervision. This role is ideal for individuals who are passionate about delivering high-quality patient care and are looking for a rewarding career in...


  • Austin, United States University of Texas at Arlington Full time

    Provides customer service and administrative support to industrial permitting activities in the Texas Commission on Environmental Quality Water Quality Division..Contacts customers and applicants about individual renewal permit applications, aggregate production operation (APO) registrations, general permit notices and permit by rule authorization...


  • Austin, United States Solis Mammography Full time

    Patient Service RepresentativeLooking to elevate your career? Join us! Location: Austin, TXHours: M-F 8am - 5pmHere is what you will need: High School diploma;Two years of healthcare registration or customer service experience preferred;Basic knowledge of cash handling;Basic knowledge of medical terminology preferred;Ability to read, write, and comprehend...


  • Austin, Texas, United States Ascension Full time

    Job SummaryAscension is seeking a Patient Care Technician to join our team. As a Patient Care Technician, you will provide basic clinical and non-clinical patient care activities under supervision. This role is ideal for individuals who are passionate about delivering high-quality patient care and are looking for a rewarding career in...


  • Austin, United States Solis Mammography Full time

    Patient Service Representative Looking to elevate your career? Join us! Location: Austin, TX Hours: M-F 8am - 5pm Here is what you will need: High School diploma; Two years of healthcare registration or customer service experience preferred; Basic knowledge of cash handling; Basic knowledge of medical terminology preferred; Ability to read, write, and...


  • Austin, Texas, United States University of Texas at Arlington Full time

    Job SummaryAs an Administrative Support Specialist at the University of Texas at Arlington, you will provide customer service and administrative support to industrial permitting activities in the Water Quality Division. Your primary responsibilities will include contacting customers and applicants about individual renewal permit applications, aggregate...


  • Austin, United States ARA Diagnostic Imaging Full time

    ARA Diagnostic Imaging is seeking an experienced Patient Care Advocate I Float to join our growing team! Summary: Responsible for greeting patients in lobby upon their arrival and navigating patient traffic. Maintains open lines of communication with both the patients and clinic staff to ensure any potential issues are addressed in a timely manner. ...

  • rn-patient navigator

    4 weeks ago


    Austin, Texas, United States Ascension Full time

    Job SummaryWe are seeking a skilled rn-patient navigator to join our team at Ascension Seton. As a rn-patient navigator, you will serve as a liaison for management staff, administration, physicians, managed care companies, community organizations, and other customers. Your primary responsibility will be to coordinate efforts for treatment and promote quality...


  • Austin, United States ARA Diagnostic Imaging Full time

    ARA Diagnostic Imaging is seeking an experienced Patient Care Advocate FLEX to join our growing team! Summary: Responsible for greeting patients in lobby upon their arrival and navigating patient traffic. Maintains open lines of communication with both the patients and clinic staff to ensure any potential issues are addressed in a timely manner. Essential...


  • Austin, United States Ascension Health Full time

    Details * Department: Surgical Services * Schedule:M-F 0630-1500 * Hospital:Dell Seton, Red River * Location: Austin, TX Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption...


  • Austin, Texas, United States Quest Diagnostics Full time

    Job SummaryWe are seeking a skilled Phlebotomist II to join our team at Quest Diagnostics. As a Phlebotomist II, you will be responsible for collecting blood specimens from patients and preparing them for lab testing. This is a critical role that requires attention to detail, excellent communication skills, and the ability to work in a fast-paced...