Program Manager

3 weeks ago

Bangor, United States The Fedcap Group Full time

Job DescriptionJob Description

Acts as a member of the Families Forward Leadership team.

Collaborates with the Regional Director to manage a high performing, data driven team that is equally committed to the needs of individuals served and to achieving exceptional outcomes.

Responsible for the management and delineation of respective responsibilities to a Site Supervisor

Upholds and ensures that all employees within their Opportunity Center(s) are fully informed of agency policies and expectations.

Runs reports in dbases and uses data to plan daily and weekly tasks and create longer term strategies for site achievement.

Analyzes site data and metrics for strengths and areas for improvement in performance and efficiency while identifying priority areas for staff and their assigned caseload.

Conducts monthly case reviews to ensure compliance, quality, and adherence to standards.

Responsible for the hiring, orientation, and training of employees.

Communicates effectively and transparently to ensure staff are aware of policy, program, and agency changes.

Recognizes and escalates concerns that may compromise operations and contractual obligations.

Coaches and supports staff in developing the skill sets and knowledge required to excel in their jobs.

Provides regularly scheduled supervision for direct reports and conducts a staff meeting at least once a month.

Evaluates staff performance and identifies needed training and professional growth opportunities.

Coordinates all site operations including logistics, facilities, staffing, and adherence to program model and workflow.

Investigates and provides follow up and mediation for program participant and staff concerns.

Manages site calendar and PTO requests from staff to ensure coverage and business needs are met.

Reviews and approves mileage and reimbursement requests to ensure their accuracy and adherence to agency policies.

Represents Fedcap and Families Forward with all stakeholders and in the community in a positive and professional manner.

Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Education and Experience:

  • Bachelor's degree or higher education and/or equivalent experience.
  • 5+ years of program management and supervisory experience.
  • Non-profit experience, preferred.
  • Demonstrated track record for building and developing community partnerships.

Company DescriptionMission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.

For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of societys most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobsall targeted to helping people achieve long-term self-sufficiency.

The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact.

The Fedcap Group also invests its time and resources in broader systems changeworking in partnership with federal, state and local government to improve the way services are designed, funded, and delivered.Company DescriptionMission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged. For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of societys most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobsall targeted to helping people achieve long-term self-sufficiency. The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact. The Fedcap Group also invests its time and resources in broader systems changeworking in partnership with federal, state and local government to improve the way services are designed, funded, and delivered.

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