Customer Service Associate | Smithfield, NC, USA
3 weeks ago
Customer Service Associate Fidelity Investments, Smithfield, United States Job Description: Are you ready to launch into a career at Fidelity? If so, please consider joining our customer service team in Smithfield, RI. This role requires a consistent balance of remote and on-site participation in our Smithfield office. Please be mindful of commute distance when considering applying. Fidelity is looking for Bi-lingual phone associates interested in a career opportunity to service our customers in Spanish. We have multiple Spanish teams that provide financial support to our customers worldwide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for you. In this Customer Service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams . You'll assist with a broad range of needs including answering questions about their account balance and helping to make withdrawals, transfer funds, or find resources. We commit to investing in you by strengthening your skills, experiences, and connections that will help advance your career at Fidelity. The Customer Service role is similar to Entry Level Customer Service, Contact Center Representative, Customer Service Representative, and Customer Support Representative roles. How it works … Join a cohort of associates in a Customer Service role and during the first six months , spend time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls and/or digital channels (e.g., email, live chat, etc.) related to our clients' 401K plans. In the subsequent months , continue supporting customers through potentially multiple channels to develop and hone your skills. There will be time in the day (away from the phones) to join team activities, get well-being support, and career coaching. There also is an option to acquire your FINRA Series 7 and 63 licenses depending on Career Path. Advantages of the program … Onboarding & Experiential Learning: Training within an industry-leading program will fully prepare you to develop the skills needed to engage with customers, while we will provide enrichment activities that will help “invest in you”. Rewards & Recognition: Your achievements will be celebrated as you progress through the program. Career Coaching: A Career Coach will help you understand the array of career opportunities at Fidelity, identify a career path that fits your interests, passions, and strengths, and chart a course to help you grow. This is a full-time hourly contact center position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role. Skills You Bring Ability to establish rapport and relationships through effective communication Listening and compassion skills to support the challenges of our diverse customers Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.) Handle a variety of situations and conversations driving towards a resolution suitable for all Self-motivated teammate with strong social skills who bring energy and passion to the team Can type 40 words per minute and pass a standard English grammar test The Value You Deliver A passion for helping people Desire for continual learning and dedication to study and apply new concepts, learning quickly and retaining information to assist with decision-making Provide outstanding customer service and communication via voice or digital channels Shifts and Hours: Monday – Friday. Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift during the hours of 8:30am – Midnight EST. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. Join Us At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. #J-18808-Ljbffr
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Customer Support Associate | Smithfield, NC, USA
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Smithfield, United States Fidelity Investments Full timeCustomer Support Associate Fidelity Investments, Smithfield, United States Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Smithfield, RI. This role requires a consistent balance of remote and on-site participation in our Smithfield office. Please be mindful of commute distance...
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Smithfield, United States Food Lion Full timeAddress: USA-NC-Smithfield-851 W Market St Store Code: Store 00059 Front End (7205696) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose To provide fast,...
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Smithfield, United States Five Below Full timeSales Associate - 8032 Smithfield, RI 02917 page is loaded Sales Associate - 8032 Smithfield, RI 02917 Apply locations Smithfield, RI 02917 time type Part time posted on Posted 30+ Days Ago job requisition id JR36143 At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun...
