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Wireless Retail Sales Associate

4 months ago

Smithfield, United States Atlantic Wireless Full time

**Position:** Wireless Retail Sales Associate - Smithfield, NC **Location:** 1285 N Brightleaf Blvd., Suite 11 Smithfield, NC **Job Id:** 620-Smithfield **# of Openings:** 1 **Retail Sales Associate** Atlantic Wireless, a top agent of UScellular, is looking for dynamic and motivated Wireless Retail Sales Associates to provide in-store sales and service directly to new and existing UScellular customers. Successful Retail Sales Associates are driven to excel and earn commission by helping customers uncover all of their technology needs and then deliver a complete solution with professionalism and enthusiasm. If you want to work for a company that values integrity and respect while relentlessly serving customers in a fun family work environment, this is the opportunity for you Atlantic Wireless is the world-class owner and operator of 14 UScellular retail stores in Missouri and North Carolina. Our retail stores are operated with the highest standard of excellence where we treat our customers like family. The purpose of the Atlantic Wireless Store Experience is to inform, illuminate and inspire. We go beyond the call. We are trusted advisors who have intimate knowledge of our customers needs and business. Our customers think of us first for any solution and become advocates for Atlantic Wireless. **Retail Sales Associates** **Key Duties and Responsibilities**

* Retail Sales Associates build and maintain positive relationships with customers to become a trusted advisor and provide total wireless solutions throughout the life-cycle of the customer.

* Deliver an exceptional customer experience to each and every customer in every interaction.

* Utilize the UScellular sales process and tools to uncover and identify customer needs and the reason for their visit.

* Assist customers with exploring and discovering UScellular products and services that match the their current and future needs.

* Continually strive to be the most knowledgeable mobile expert in order to demonstrate and educate customers on UScellular products, services, and promotions.

* Greet customers in a timely and professional manner.

* Review the customers purchase to explain products and ensure understanding of features and billing.

* Accurately process customer sales, billing transactions, warranty claims, and insurance exchanges.

* Troubleshoot and problem-solve to resolve customer questions about devices, services, and plan details.

* Consistently meet or exceed established customer prospecting, sales and performance targets as set by Atlantic Wireless and UScellular. Sales and prospecting goals are subject to change, as business necessitates.

* Complete all UScellular and Atlantic Wireless training programs and compliance requirements.

* Embrace and participate in all UScellular and Atlantic Wireless trainings, meetings, communication platforms, and other initiatives.

* Understand and comply with all UScellular and Atlantic Wireless policies and procedures.

* Position may require travel to assist in another store location, participate in meetings, or attend company events.

* Job descriptions and duties are subject to change. Employees may be asked to perform other related duties as assigned, based upon the current needs of the organization.

**Skills, Competencies, and Behaviors**

* Retail Sales Associates should model the behaviors of our .

* Must demonstrate a high-level of trust, dependability, and reliability.

* Maintain an enthusiastic, positive, professional, and collaborative approach to the position and duties.

* Possess strong written and interpersonal communication skills required to develop and maintain customer and coworker relationships.

* Must be able to communicate over the phone and in-person with customers and company personnel.

* Must be able to sit or stand in a stationary position 50% of the time.

* Must be able to bend or stoop to obtain and restock merchandise.

* Must be able to operate computers proficiently and use multiple applications simultaneously to process transactions and sales. Proficiency with spreadsheets and email is important.

**Requirements**

* Previous prospecting through calls and texts, and sales experience in a customer service-oriented environment desired.

* Experience in the cellular or retail industry experience preferred.

* High school diploma or state equivalency required.

* Must be flexible to work evenings, weekends, and holidays as required.

* Must have a valid driver's license, a reliable form of transportation, and be able to operate a motor vehicle.

* Candidates for hire are subject to a criminal background check.

**We Offer a Total Rewards Package**

* Retail Sales Associates receive an hourly base wage, plus sales commissions

* Eligible to win bonuses and award incentives based upon sales performance

* Medical, Dental, and Vision Insurance

* Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance

* Accident, Critical Illness and Cancer coverage

* Paid Time Off, including 9 Paid Holidays

* 401k plan with company match of up to 6%

* Corporate Chaplain Program

* Employee Assistance Program

* Employee Development/Training

*Equal opportunity is Atlantic Wireless policy. We select the best-qualified person for each position in the* *organization. No company associate will discriminate against an applicant for employment or a fellow associate because of race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, genetics, age, pregnancy, marital status, political affiliation, disability, protected veteran status, or any other characteristic protected by law.* PM21

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