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Field Service Engineer

2 months ago

Boston, United States Massachusetts Maritime Academy Full time

Imagine a world without fear of cancer. We do. This idea drives everything we do. It inspires us to work hard and apply our ingenuity to achieve new victories against cancer. We are looking for individuals motivated by this mission to join our field service team in the Boston area. The Field Service Engineer (FSE) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment always operates efficiently. The Hardware FSE is responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSE operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales, and other technical support. • Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines. • Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion. • Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives. • Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSE levels. • Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures. • Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills. Minimum Required Skills and Knowledge: • Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field. • Uses acquired job skills and company policies to complete assigned tasks. • Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment. • Sound knowledge of and professional technical experience with micro-computers/PC based systems • Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems. • Identify and resolve simple imaging system defects. • Performs routine maintenance. • Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks. • Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings • Minimum: HS Degree or Equivalent Preferred: Associates degree, technical /vocational training, or military experience with electronics and 2 – 5 years of related experience Other Desired Skills and Knowledge: • Able to handle difficult customer situations including troubleshooting while the customer is observing. • Is assigned as primary support for machine accounts for which certification has been completed. • Be able to understand and utilize the escalation process to Sr FSE, Product Support Engineering, & Management. • Experience Level with Business Tools: Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. How to Apply Apply on Varian website, Careers Section. Search for Job R-23748.

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