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Field Services Engineer

3 months ago

Boston, United States Focus Technology Solutions Full time

Are you a Field Services Engineer looking to take the next step in your career? If so, check us out You will be an integral part of a collaborative team providing IT consulting, network administration, field and remote technical support to our clients.

Our Managed IT Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered.

Some responsibilities include but are not limited to the following:

  • Serve as a first point of contact for all technical support issues. This role will be on site five days a week at a client site.
  • Provide strong knowledge of IT/IS technology in a production environment to clients
  • Assist in the maintenance of Windows servers, as well as all applications in use by clients
  • Maintain network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers
  • Document hours daily, separating billable hours from non-billable hours, using as much detail as possible and submitting timesheets on time
  • Address the needs of the clients in a timely and professional manner
  • Perform client audits and creates summary reports of findings
  • Assist the Field Services Manager and other Senior IT consultants with scopes of work, as needed
  • Communicate with a variety of vendors for issues and needs in terms of hardware, software and communications (ISPs), wireless networks, phone systems, PDAs, and desktop applications
  • Provide on-call duties within a rotating schedule and available for weekend/evening work, when required
  • All other duties, as assigned
Skills:
  • Solid knowledge and proficiency with Microsoft Office products (Word, Excel, and PowerPoint) as well as networks and systems, such as HP and Dell
  • Strong experience with LAN, WAN, and WLAN technologies
  • Knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices
  • Working knowledge of other enterprise class switches (L2/L3), routers, load balancers and firewalls
  • Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP
  • Configures and troubleshoots VPNs
  • Technical expertise in network, storage, virtualization, and computing across multiple vendors
  • Experience working with diverse environments
  • Proficient in troubleshooting, problem-solving skills and must have excellent customer service skills
  • Ability to work independently and as part of a team as well as handle multiple tasks and deadlines
  • Excellent communication, interpersonal skills and strong attention to detail
  • Willingness to travel to client sites and work flexible hours, including weekends and holidays as requested
  • Valid driver's license and access to own transportation to travel to client sites
Education and Experience:
  • Bachelor's degree in computer science, engineering, or a related field, or equivalent work experience
  • At least 2 years of experience in IT working in the education industry
  • Strong knowledge of IT systems and equipment, such as servers, networks, printers, scanners, and security devices
  • Certifications in relevant IT fields, such as CompTIA, Cisco, Microsoft, or VMware is a plus