Field Services Engineer

7 days ago

Boston, United States Focus Technology Solutions Full time

Are you a Field Services Engineer looking to take the next step in your career? If so, check us out You will be an integral part of a collaborative team providing IT consulting, network administration, field and remote technical support to our clients. Our Managed IT Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered. Some responsibilities include but are not limited to the following: Serve as a first point of contact for all technical support issues. This role will be on site five days a week at a client site. Provide strong knowledge of IT/IS technology in a production environment to clients Assist in the maintenance of Windows servers, as well as all applications in use by clients Maintain network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers Document hours daily, separating billable hours from non-billable hours, using as much detail as possible and submitting timesheets on time Address the needs of the clients in a timely and professional manner Perform client audits and creates summary reports of findings Assist the Field Services Manager and other Senior IT consultants with scopes of work, as needed Communicate with a variety of vendors for issues and needs in terms of hardware, software and communications (ISPs), wireless networks, phone systems, PDAs, and desktop applications Provide on-call duties within a rotating schedule and available for weekend/evening work, when required All other duties, as assigned Skills : Solid knowledge and proficiency with Microsoft Office products (Word, Excel, and PowerPoint) as well as networks and systems, such as HP and Dell Strong experience with LAN, WAN, and WLAN technologies Knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices Working knowledge of other enterprise class switches (L2/L3), routers, load balancers and firewalls Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP Configures and troubleshoots VPNs Technical expertise in network, storage, virtualization, and computing across multiple vendors Experience working with diverse environments Proficient in troubleshooting, problem-solving skills and must have excellent customer service skills Ability to work independently and as part of a team as well as handle multiple tasks and deadlines Excellent communication, interpersonal skills and strong attention to detail Willingness to travel to client sites and work flexible hours, including weekends and holidays as requested Valid driver's license and access to own transportation to travel to client sites Education and Experience: Bachelor's degree in computer science, engineering, or a related field, or equivalent work experience At least 2 years of experience in IT working in the education industry Strong knowledge of IT systems and equipment, such as servers, networks, printers, scanners, and security devices Certifications in relevant IT fields, such as CompTIA, Cisco, Microsoft, or VMware is a plus #J-18808-Ljbffr

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