Technical Support Analyst

4 weeks ago


Atlanta, United States SymplyFi Full time

Job Description

Job Description

SymplyFi is currently seeking two Technical Support Analysts (Tier 2/Tier 3 level) to join our growing team working full-time in our Atlanta Office.

This position will provide product troubleshooting and end-user support of our platform along with the configuration and shipping of our network and VoIP hardware.

The desired candidate for this position will have at least 3 years of experience providing end-user technical support of PC, Windows OS, Linux and general network services (DHCP, DNS, Internet & WiFi).

Additionally, knowledge of Linux and at least 2 of the following areas: Windows OS desktop support, Apple MAC Desktop support or Network troubleshooting (TCP/IP, DNS & DHCP, WiFi).

RESPONSIBILITIES -

What you will be doing working with us 5 days / 40 hour work week - in office during weekdays and rotating Saturday daytime shifts (5 days total / 40 hours per week).

Follow documented procedures to troubleshoot, resolve and/or escalate customer technical support issues

Provide support for customer technical support issues

ISP outages and cloud application issues.

Network issues with Point-of-Sale devices, PCs and Printers

VoIP phone service issues

Network routers, switches, WiFi access points & firewalls issues

Escalation of complex issues to the appropriate internal team(s)

Inventory & Asset management - unboxing, asset tagging and storage of hardware inventory

Create, Document & maintain support tickets

Monitor customer site status and proactively respond to outages

WORK SCHEDULE 5 days per week

Rotating schedule including Saturdays (Daytime)

Rotating after hours on-call

CAREER PATH We offer growth potential and promote from within. Potential career paths after this role include: Lead Technical Support Analyst, Provisioning Engineer, DevOps Engineer or Sales Engineer.

Requirements Experience we would like you to have 3 years of telephone based IT helpdesk / technical support experience

2 year of Windows and/or Apple Mac PC configuration & support experience

2 year Linux CLI experience (home lab, school or work)

2 years of PC network connectivity troubleshooting experience including TCP/IP, IP Subnetting, VLANS, ARP, DNS, DHCP, IP Routing, Network Switches & MAC Addresses

Highly proficient with PC network & internet connectivity troubleshooting

Excellent customer service and communication skills - i.e. comfortable speaking with customers on the phone

Great problem solving and root cause analysis troubleshooting skills.

Available to work rotating Saturday shifts (40 hour work week)

Available to work in the office - this is not a remote position

Experience we desire but is not required Experience with any of the following tools is helpful: OSI Model, Network Switching, Network Routing

Experience in the restaurant, hospitality or retail industry

Experience with retail technologies like POS systems

Benefits

COMPENSATION -

What you will get from us $45,000 to $55,000 (Based on experience)

Medical, Dental & Vision benefits

Paid holidays

401K

Collaborative environment that supports empirical learning

#J-18808-Ljbffr



  • Atlanta, United States Motion Recruitment Full time

    Location: Johns CreekOur client is a leading organization in need of experienced Desktop Technical Support Consultants for a long-term contract position. We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate,...


  • Atlanta, United States Motion Recruitment Full time

    Location: Johns CreekOur client is a leading organization in need of experienced Desktop Technical Support Consultants for a long-term contract position. We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate,...


  • Atlanta, United States Motion Recruitment Full time

    Location: Johns CreekOur client is a leading organization in need of experienced Desktop Technical Support Consultants for a long-term contract position. We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate,...


  • Atlanta, United States beBee S US Full time

    Overview The Sr. Technical Solutions Analyst - Digital Commerce Support role serves on the Customer Technology Solutions (CTS) team within the Digital Transformation and Technology (DTT) department. In this role, you will have the opportunity to partner with System Analysts and Product Owners across all experiences within CTS and SupportNow...


  • Atlanta, United States State of Georiga Full time

    Reporting to the Georgia Special Supplemental Nutrition Program for Women, Infants and Children (WIC) Nutrition Operations Program Manager, responsible for providing subject matter expertise (SME) related to nutrition policies and practices to provid Support Analyst, Technical Support, Support, Analyst, Operations, Public Health, Technology


  • Atlanta, United States Concord USA, LLC Full time

    Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are looking to add a Business...


  • Atlanta, United States Roha Tech LLC Full time

    Job Title: ICOMS Technical Analyst / SMELocation: Atlanta, GA (or willing to relocate immediately)Company: COX CommunicationsJob Overview: We are seeking a highly skilled ICOMS Technical Analyst / Subject Matter Expert (SME) to join our team in Atlanta, GA. The ideal candidate will have extensive experience with the ICOMS Billing application, including...


  • Atlanta, United States Crescens Full time

    Job Title: Desktop Support Analyst Location: Atlanta, GA Duration: 2+months Type: Contract*This position will be 100% onsite*Job Description: Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Complete Description: Under general supervision for the client,...


  • Atlanta, United States Evernex Full time

    Technical Support Engineer- Storage expert As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts’ team in charge of our MVS activity.The Expert Support Engineers are responsible for guaranteeing the highest level of technical expertise required for Evernex's MVS activity.They are...


  • Atlanta, United States Evernex Full time

    Technical Support Engineer- Storage expert As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts’ team in charge of our MVS activity.The Expert Support Engineers are responsible for guaranteeing the highest level of technical expertise required for Evernex's MVS activity.They are...


  • Atlanta, United States Evernex Full time

    Technical Support Engineer- Storage expert As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts’ team in charge of our MVS activity.The Expert Support Engineers are responsible for guaranteeing the highest level of technical expertise required for Evernex's MVS activity.They are...


  • Atlanta, United States State of Georiga Full time

    Under general supervision, performs complex administrative duties and statistical, financial, or operational data analysis and reporting in support of management decision making in functional area. Identifies trends, discrepancies, and variances to i Support Analyst, Support, Analyst, Operations, Technology, Management


  • Atlanta, United States MVK TECH Full time

    **COMPUTER HARDWARE & AUDIO/VIDEO SUPPORT TECHNICIAN** **1025 Lenox Park Blvd** **Atlanta, GA 30319** ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------- - Summary: Our Computer Hardware & Audio/Video Technicians install, configure, and...


  • Atlanta, United States Insight Global Full time

    Job Description:Insight Global is seeking a Bilingual IT Support Specialist (Spanish) to assist with the business operations of a leading construction materials supplier in the USA. The candidate is responsible for installing, maintaining, and supporting PCs and printers, troubleshooting data network and VOIP communication issues, tracking break/fix...


  • Atlanta, United States Insight Global Full time

    Job Description:Insight Global is seeking a Bilingual IT Support Specialist (Spanish) to assist with the business operations of a leading construction materials supplier in the USA. The candidate is responsible for installing, maintaining, and supporting PCs and printers, troubleshooting data network and VOIP communication issues, tracking break/fix...


  • Atlanta, United States Ericsson Full time

    Position Scope: The role of the Service Representative – Vonage, is to support Vonage Business Cloud users via voice and chat contact channels by understanding the reason for the contact, making a proper use of the tools and following the processes established by Vonage to ensure a proper resolution and customer satisfaction  This role will work an...


  • Atlanta, United States Warner Media, LLC Full time

    Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, the stuff dreams are made of, were not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBDs Support Analyst, Technology, Application, Support, HR, Analyst


  • Atlanta, United States Concord Full time

    Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are looking to add a Business...


  • Atlanta, United States CareStream Dental LLC Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYTechnical Solutions Engineer (TSE) is a geographic resource responsible to provide escalated technical support to Carestream Dental customers, field personnel, dealers, and 3rd parties. The primary goal is to minimize the impact to our customer by resolving an incident or request as quickly as possible upon...

  • Senior System Analyst

    3 weeks ago


    Atlanta, United States TekStream Solutions Full time

    A TekStream client, an international manufacturing company, has an immediate need for a Senior System Analyst. This is a direct hire opportunity, and it is hybrid (on site 2 days/week in Atlanta). No C2C candidates and no visa sponsorship provided.The Sr. System Analyst will provide oversight of the IT portfolio of projects related to ERP finance...