Field Technical Support

2 weeks ago

Atlanta, United States MVK TECH Full time

**COMPUTER HARDWARE & AUDIO/VIDEO SUPPORT TECHNICIAN**

**1025 Lenox Park Blvd**
**Atlanta, GA 30319**
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- Summary:
Our Computer Hardware & Audio/Video Technicians install, configure, and maintain computer, audio/video, and digital signage equipment on-site for one of our large clients. This role directly interfaces with the client and as such requires experience navigating technical matters with a high level of customer service and empathy.

Key Responsibilities:

- Install, configure, and maintain audiovisual equipment, including monitors, audio devices, digital signage, and video conferencing systems.
- Perform cable runs for network and audiovisual equipment.
- Perform routine equipment checks and maintenance to ensure functionality and reliability.
- Assist employees and visitors in using technology effectively.
- Troubleshoot technical issues related to audiovisual equipment and provide timely solutions.
- Keep inventory of audiovisual equipment and recommend upgrades or replacements as needed.
- Train employees on how to use technology and provide user guides.
- Coordinate with vendors for equipment repairs or replacements under warranty.
- Assist in planning and executing technical aspects of company events and presentations.
- Maintain an organized and clean environment.
- Ensure proper recording, documentation and closure in ticketing system.

Qualifications:

- High school diploma or G.E.D. Relevant coursework in audiovisual technology is a plus.
- Five or more years of field support experience.
- Proven experience setting up and maintaining computer hardware, audiovisual equipment, digital signage, and performing cable runs.
- Experience working with corporate hardware, software and equipment.
- Able to lift 45 pounds.
- Deep understanding of computer hardware components.
- Experience navigating technical issues with a high level of customer service and empathy.
- Excellent verbal and written communication with the ability to tailor communication style to different audiences.
- Experience working in a dynamic, fast-paced environment.
- Ability to work independently as well as part of a team.
- Strong analytical and problem solving ability.
- Attention to detail and a commitment to providing a high-quality user experience.
- Strong organizational and time management abilities.

Work Environment:

- Office environment.
- Dress code: Business casual.

Location: USA GA Client Site

**Job Type**: Contract

Pay: $25.00 - $26.00 per hour

Expected hours: 40 per week

Experience level:

- 5 years

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- COMPUTER HARDWARE & AUDIO/VIDEO SUPPORT TECHNICIAN: 5 years (required)

Ability to Commute:

- Atlanta, GA 30305 (preferred)

Ability to Relocate:

- Atlanta, GA 30305: Relocate before starting work (preferred)

Work Location: In person

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