Technical Support Specialist

3 weeks ago


Atlanta, United States Insight Global Full time

Job Description:

Insight Global is seeking a Bilingual IT Support Specialist (Spanish) to assist with the business operations of a leading construction materials supplier in the USA. The candidate is responsible for installing, maintaining, and supporting PCs and printers, troubleshooting data network and VOIP communication issues, tracking break/fix information in a centralized ticket system. The position will require the candidate to be on-site 5 days per week.


Required Skills:

  • Bilingual in Spanish and English.
  • Experience providing technical support in Spanish.
  • 3+ years of experience with IMACs: hardware rollouts, refreshes, deployments.
  • Proficient with Windows 10/11 and Mac devices.
  • Strong skillset resolving technical issues with hardware, software, and networks for end-users.
  • 3+ years of break-fix experience
  • Understands network cabling, testing, patch panels.


Nice to haves:

  • Experience working with Dell, Lenovo, HP.
  • Experience with ServiceNow for ticket management.
  • A+ certification and/or any applicable Cisco or Microsoft certifications.



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