Technical Support Analyst

1 month ago

Atlanta, United States Motion Recruitment Full time

Location: Johns Creek


Our client is a leading organization in need of experienced Desktop Technical Support Consultants for a long-term contract position. We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate, troubleshoot, and resolve hardware, software, network, and instructional technology incidents.

Responsibilities:

  1. Provide comprehensive technical assistance:
  • Troubleshoot IT technology in classrooms, media centers, administrative facilities, and support offices.
  • Resolve hardware, software, network, and instructional technology incidents promptly and effectively.
  • Ensure minimal disruption to end-users by providing timely support.
  1. Manage service requests:
  • Utilize the ticketing system to efficiently handle service requests.
  • Adhere to Service Level Agreements (SLAs), including response time and resolution time.
  • Communicate bi-directionally to keep all stakeholders informed about the status of IT incidents and planned IT initiatives.
  1. Assist with network maintenance and repairs:
  • Collaborate with service desk personnel to maintain a smooth-running network.
  • Respond to on-site network-related repair requests promptly and professionally.
  • Document LAN wiring diagram, including wiring closet identification, configuration, and drop identification.
  1. Device and workstation setup:
  • Set up new devices, workstations, and print stations, ensuring optimal functionality.
  • Assign default printers and configure necessary settings.
  1. Inventory management and record-keeping:
  • Maintain a comprehensive data catalogue of hardware inventory.
  • Perform record-keeping functions related to hardware locations, assignments, quantities, types, and required repairs.
  • Manage start-up and end-of-year processes efficiently.

Required Skills:

  • Minimum of 5 years of experience providing end-user support in an enterprise-level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments.
  • Microsoft Certification (MCP or MCSE) or any desktop support certifications are highly desirable.
  • Strong understanding of technology hardware, including desktop computers, laptops, tablets, smartphones, printers, projectors, smart boards, scanners, and digital cameras.
  • Proficiency in one or more operating systems, such as Microsoft, Mac, or Linux.
  • Familiarity with IT support tools, such as Active Directory, Remedy, or LANdesk.
  • Working knowledge of PC/LAN application software, including word processing (MS Word), spreadsheets (MS Excel), email (MS Outlook), and internet browsers (Internet Explorer, Chrome, Safari).

Additional Information:

  • Reliable transportation is required to travel to different locations within Metro Atlanta. Mileage reimbursement is available.

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