Technical Support Specialist
3 weeks ago
Job Description:
Insight Global is seeking a Bilingual IT Support Specialist (Spanish) to assist with the business operations of a leading construction materials supplier in the USA. The candidate is responsible for installing, maintaining, and supporting PCs and printers, troubleshooting data network and VOIP communication issues, tracking break/fix information in a centralized ticket system. The position will require the candidate to be on-site 5 days per week.
Required Skills:
- Bilingual in Spanish and English.
- Experience providing technical support in Spanish.
- 3+ years of experience with IMACs: hardware rollouts, refreshes, deployments.
- Proficient with Windows 10/11 and Mac devices.
- Strong skillset resolving technical issues with hardware, software, and networks for end-users.
- 3+ years of break-fix experience
- Understands network cabling, testing, patch panels.
Nice to haves:
- Experience working with Dell, Lenovo, HP.
- Experience with ServiceNow for ticket management.
- A+ certification and/or any applicable Cisco or Microsoft certifications.
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