Current jobs related to Specialist, Customer Care - Reston - The College Board

  • Customer Care Specialist

    2 weeks ago

    Reston, United States Mindlance Full time

    Title: Customer Care Specialist Location: Reston, VA - 100% Remote Duration: 3 Months contract with possibility of extensionProfile: solid customer service orientation with experience as tier 2 support handling customer inquiries (teachers, parents, students) utilizing CB systems (most like salesforce CRM). Handling system access issues, duplicate accounts,...

  • Customer Care Specialist

    3 weeks ago

    Reston, United States Kellton Full time

    Role: Customer Care Specialist Location: Remote - Must be available EST business hoursDuration: 5+ Months (Possibility to go long term)In this role, you will: Provide Exceptional Customer Service (75%)Be an expert in Client’s policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries.Serve as business...

  • Medical Office Coordinator

    7 days ago

    Reston, Virginia, United States Specialist Office Full time

    Job SummarySpecialist Office is seeking a highly skilled and experienced Medical Receptionist to join our team. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesFront Desk OperationsManage patient flow and ensure a smooth check-in and check-out...

  • Medical Office Coordinator

    7 days ago

    Reston, Virginia, United States Specialist Office Full time

    Job SummarySpecialist Office is seeking a highly skilled and experienced Medical Receptionist to join our team. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesFront Desk OperationsManage patient flow and ensure a smooth check-in and check-out...

  • LPN Home Care Specialist

    4 days ago

    Reston, Virginia, United States American Care Partners Full time

    Job SummaryWe are seeking a skilled LPN to provide high-quality care to patients in their homes. As a Home Care Specialist, you will be responsible for delivering compassionate and collaborative care to patients with complex medical needs.Key ResponsibilitiesProvide critical care to patients with disabilities in their homes, including pediatric and adult...

  • Certified Medical Technologist

    2 weeks ago

    Reston, Virginia, United States Specialist Office Full time

    Job OverviewThe Certified Medical Technologist position at Specialist Office involves a range of responsibilities critical to patient care and laboratory operations.Location: Fairfax, VAQualifications:Minimum of 2 years of experience as a Medical Technician.Must hold a valid certification as a Medical Technologist.Experience in phlebotomy is...

  • Communication Disorders Specialist

    4 days ago

    Reston, Virginia, United States 360 Customer Inc. Full time

    About 360 Customer Inc.We are a leading provider of innovative solutions for education and healthcare, and we are seeking a highly skilled Speech Language Pathologist to join our team.Job SummaryWe are looking for a talented Speech Language Pathologist to work with our clients in California, providing virtual speech and language services to students in a...

  • Hair Care Specialist

    2 weeks ago

    Reston, Virginia, United States Drybar Shops Full time

    Position Overview:At Drybar, we believe in a straightforward approach: excel in one area and be the best at it. Our focus is exclusively on blowouts, encapsulated in our motto: No cuts. No color. Just blowouts.Benefits for Drybar Hair Care Specialists:Competitive hourly wages complemented by tips and bonusesCommissions on retail products, braids, updos,...

  • Home Care Specialist

    1 month ago

    Reston, United States MDC Holdings Full time

    Home Care SpecialistJob Locations US-VA-RestonID 2024-7066Category Homebuilding Operations JobsType Regular Full TimeOverviewBREAK GROUND ON A REWARDING CAREER WITH US! At MDC Holdings, Inc./Richmond American Homes, we encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a...

  • Customer Quality Assurance Specialist

    1 day ago

    Reston, Virginia, United States Nidec Mobility America Corporation Full time

    Job DescriptionNidec Mobility America Corporation is seeking a highly skilled Customer Quality Assurance Specialist to join our team.Key Responsibilities:Develop and implement quality strategies to manage customer accounts and ensure compliance with industry standards.Lead customer quality issue resolution and provide effective communication to resolve...

  • Canine Care Specialist

    2 weeks ago

    Reston, Virginia, United States Robertson Business Advisors Incorpo Full time

    Become a Canine Care Specialist with UsRobertson Business Advisors Incorpo is seeking passionate individuals to fill the role of Canine Care Specialist. If you have a love for animals and excel in providing outstanding grooming services, we would like to connect with you.Key Responsibilities:Deliver exceptional service to pet owners and their cherished...

  • Travel Nurse Oncology Specialist

    2 days ago

    Reston, Virginia, United States Supplemental Health Care Full time

    Job Title: Travel Nurse Oncology SpecialistWe are seeking a skilled Travel Nurse Oncology Specialist to join our team at Supplemental Health Care. As a leading healthcare staffing agency, we provide opportunities for talented professionals to pursue their career goals in a dynamic and supportive environment.Job Summary:The Travel Nurse Oncology Specialist...

  • Vision Care Specialist

    2 weeks ago

    Reston, Virginia, United States Kaiser Full time

    Position Overview:This role includes a generous sign-on incentive. The Vision Care Specialist is responsible for evaluating patients with a comprehensive range of visual issues, diagnosing ocular diseases, disorders, and deficiencies, and prescribing appropriate treatments as permitted by licensure.Key Responsibilities:Conduct thorough examinations of...

  • Customer Support Specialist

    5 days ago

    Reston, Virginia, United States NVR Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Associate. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAnswer inbound calls and respond to customer...

  • Customer Care Professional

    5 days ago

    Reston, Virginia, United States nvrcareers Full time

    Job SummaryWe are seeking a highly motivated and empathetic Customer Service Associate to join our team at NVR Careers. As a Customer Service Associate, you will be responsible for providing exceptional customer care to NVR homeowners, leveraging your experience with customers to evaluate and troubleshoot issues, and proactively problem-solve to find...

  • Licensed Skin Care Specialist

    2 weeks ago

    Reston, Virginia, United States Quadrant Inc Full time

    Job ID:Licensed Skin Care SpecialistREQUIREMENTS:The Licensed Skin Care Specialist must possess:Minimum of 1 year of professional experience in the fieldExperience in a Medical Spa, Dermatology, or Cosmetic Surgery environmentProficiency in laser treatments including hair removal, V-Beam, Fraxel, and IPLFamiliarity with Electronic Medical Records...

  • Customer Service Representative

    2 days ago

    Reston, Virginia, United States NVR Full time

    About the RoleWe are seeking a highly motivated and empathetic Customer Service Representative to join our team at NVR. As a Part-Time Customer Care Specialist, you will play a critical role in providing exceptional customer care to our homeowners.Key ResponsibilitiesDeliver an exceptional customer experience in a fast-paced, high-volume call center...

  • Medical Biller

    4 weeks ago

    Reston, United States Specialist Office Full time

    Job DescriptionJob DescriptionMedical BillerReston, VAMUST:Experience Medical Biller2 plus years of Medical billing experienceMust have Accountants Receivable experienceMust have payment posting experienceMust have experience creating depositsMust have experience with EMRExperience working in a specialty and/or surgical practice is preferredDUTIES:The...

  • Senior Childrens Residential Care Worker

    3 months ago

    Reston, United States Esland Care Full time

    Do you want to make a difference to a child’s life?  Then join our highly valued team and start a truly rewarding career!Salary: £34,824.00* per annum. Opportunities to pick up extra shifts. Overtime paid at an enhanced rate.  Hours: 2 days on, 4 days off (with sleep nights) shift pattern. We are a 365 day a year service due to the nature of our...

  • Phlebotomy Specialist

    2 days ago

    Reston, Virginia, United States LCA Lab. Corp. of America Full time

    Join Our Team as a Phlebotomy SpecialistWe are seeking a skilled Phlebotomy Specialist to join our team at LCA Lab. Corp. of America. As a Phlebotomy Specialist, you will play a critical role in providing exceptional patient care and ensuring the accuracy of medical specimen collections.Key Responsibilities:Collect blood and other medical specimens from...

Specialist, Customer Care

2 months ago

Reston, United States The College Board Full time

Specialist Customer Care - College Board – Operations

Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).

This is a full-time position

About The Team

College Board’s Operations division (122 ppl) aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. Operations is also leading the College Board’s exciting transformation to support delivery of digital assessments.The Customer Engagement department (55 ppl) is a combination of teams that support our key constituents, including students, parents, educators, and our state partners representing approximately 2 million contacts per year. This integrated team serves as the organization’s ‘front line’ and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.

About The Opportunity

The Customer Care team handles our most time sensitive and escalated issues and is known for delivering high quality customer service to students, parents, and educators participating in any College Board program. As a Specialist, Customer Care, you will be responsible for managing all SAT, PSAT, AP and CLEP escalated customer service matters to full resolution. The Customer Care Specialist reports directly to the Director, Customer Care Services. You will work closely with internal and external stakeholders and partners to ensure compliance with policies and business procedures while identifying continuous improvement opportunities.

In this role, you will:

Customer Service (75%)

Be an expert in College Board policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries. Serve as business contact between the customer service operations group and all of the internal departments and external vendors to address and resolve processing exceptions and/or escalated customer service cases. Establish a strong relationship with each of the College Board departments listed above and external vendors, specifically the various customer service outsourced partners. Ability to effectively communicate, verbally and in written format case status, as well as complex Program policies to consumers, to include students, parents, High School Guidance Counselors and College/University Admissions Personnel. Ability to work within aggressive timelines and with extremely sensitive student cases. Ability to handle high volume caseloads while ensuring that cases are researched and closed within established timelines. Ability to learn multiple customer service and operational system applications required to manage escalated customer service cases. Hands-on approach to lead resolution and root cause analysis of assigned customer service escalated cases. Conduct manual processes to implement exceptions workarounds. When necessary, provide manual support for data entry and exceptions. Provide support of other work across Operations Division as needed to support shared goals.

Special Projects and Continuous improvement (25%)

Provide operational readouts and status on customer inquiries and trends within College Board and/or externally with customers Assist with customer outreach for special projects Provide input to the voice of the customer initiative helping to drive continuous improvement and improved customer experience Perform other related duties and projects as assigned

Identify and communicate process improvements and quality checkpoints, as well as multiple Program policies driving customer complaints/concerns

You have:

2-3 years of customer service experience managing customer escalations in a high-volume customer service operations required Highly collaborative individual with ability to influence others and build strong relationships across internal and external stakeholders. Excellent written and verbal communication skills, including the ability to communicate complex and sensitive issues. Effective planning, prioritization, and problem-solving skills. Proven ability to manage competing priorities, consistently deliver high quality results with minimal supervision. Strong learning orientation and commitment to continuous improvement. Computer literacy, including Microsoft Office applications Ability to manage relationships with peers as well as multiple levels of management Flexibility and desire to quickly adapt to new methods, situations, and various requirements Ability to travel 4-6 times a year to College Board offices and/or vendors. Authorization to work in the United States for any employer

About Our Process

Application review will begin immediately and will continue until the position is filled While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process

About Our Benefits And Compensation

College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.

The hiring range for a new employee in this position is $32,000 to $57,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.

Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.

Your salary is only one part of all that College Board offers, including but not limited to:

A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility A job that matters, a team that cares, and a place to learn, innovate and thrive

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.

About College Board

We are a mission-focused, not-for-profit membership organization promoting innovation, equity, and excellence for all students. Our members include more than 6,000 of the world’s leading educational institutions. We have 1,600 employees in 13 offices across the continental U.S. and Puerto Rico.

We are advocates for children and parents, we empower teachers and educators, and we're a strong presence in thousands of schools and communities across the country through our programs and services—the SAT, Advanced Placement (AP), and Pre-AP are just a few. Our work falls broadly into four categories: College Readiness, College Connection & Success, Student Opportunities, and Advocacy.

Benefits

We offer our employees an outstanding benefits package that includes four weeks of paid time off, a generous retirement savings plan, tuition reimbursement, and ongoing professional development and training.

Mission

Clearing a path for all students to own their future.

EEOC statement

College Board is proud to be an equal opportunity employer. We’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

#J-18808-Ljbffr