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Customer Experience Specialist
4 months ago
** Customer Experience Specialist**
Customer Service Long Beach, California
**Description**
*Position at The HydraFacial Company*
**HERE'S WHY YOULL LOVE THIS JOB:**
* Youll be critical in helping to grow sales for the lowest producing customers and celebrating their wins
* You get to push for efficient and consistent touchpoints with customers.
* You will turn our strategy into your art by finding ways to consistently win, regardless of the size of the account.
* You love to be the one driving customer evaluation and feedback.
**HERES WHAT YOULL BE DOING:**
* Responsible for engaging with inactive and low volume accounts (Blue Circle tier) with the end goal of re-activating and graduating those accounts. As the primary point of contact, will connect with customer via phone, email and virtual meetings to provide business development support, marketing support and training.
* Act as primary point of contact for account management needs of select non-Blue Circle account. Will make outgoing calls to prioritized accounts based upon potential and the needs for that region, i.e., geographical outliers and/or accounts the sales team feel can be well-serviced virtually. Will also partner with sales to determine and coordinate in-person visits.
* Works closely with the BDMs ensuring accounts have full coverage and communication. Attends weekly regional sales meetings to keep informed and provide insight that improves the customer experience.
* Produces regular weekly dashboards and reporting metrics to track KPIs and related activities, and shares reports with sales.
* Collaborate with sales team to identify and grow opportunities within territory and work with the RSD on special projects such as extended vacancy territory coverage. Support accounts remotely as needed through resolution of customer complaints or escalated issues
* Responsible for improving our customers experience and delivering exceptional support on a day-to-day basis. The CES will be the subject matter expert of all things HydraFacial.
**HERES WHAT YOULL BRING TO THE ROLE:**
* Account Management experience selling into the aesthetics (cash-pay) market dermatology/plastic surgery or selling into high-end resort spas (at least 4 years) AND
* Hands-on training experience (having been an aesthetician is a plus but not necessary) using a medical or spa device
* Must have incredible passion for skincare and comfort with performing the HydraFacial treatment on others
* Experience helping medical practices or spas build a business around products
PERKS We proudly offer full health benefits at a low cost to you. Thats medical, dental, vision, FSAs, HSAs, Accident Insurance and even Pet Insurance for your furry family, to name a few. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you Top these benefits off with a 401(K) plan with an Employer Match because your retirement is just as important to us. Best part about it, you will be fully vested immediately
Every person here is a key player in our success. We are firm believers in making the little things count each day, so that the big things will follow. If this sounds like you, come check us out
We mean it when we say youll LOVE this role.
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