Technical Provisioning Engineer
4 weeks ago
This is a 12 month contract with Vanguard. Hybrid 2 days onsite and 3 days remote onsite in Malvern PA. All visa.
Client need heavy IAM with some Sailpoint exp.
Duties and Responsibilities:
- Provide administrative access to technology platforms such as operating systems, databases, or infrastructure components within a production environment.
- Perform administration on workstations (e.g., installing/uninstalling applications, changing operating systems configuration and operating system maintenance).
- Execute privileged commands.
- Completes access security requests to grant, update or remove employees and contractors systems access. For example, requests are for privileged access and credentials.
- Analyzes the security impact of each request, identifies approvals needed and determines the appropriate approach to complete the request.
- Maintains effective service relationships with business units by keeping them informed of the status of their access requests and tickets, and provides non-technical answers to access questions.
- Meets team and departmental service levels and objectives.
- Resolves Tier 2 and 3 technical issues (simple to semi-complex in nature) to determine root cause and implements corrective action. Recognizes when to escalate and uses it as an opportunity to increase knowledge and acumen.
- Accountable for meeting quality, productivity and service standards. Identifies opportunities to improve the efficiency and effectiveness of access administration processes and procedures.
- Applies risk management knowledge to improve efficiency and effectiveness of access administration. Participates in project support related to access provisioning and improving current workflows.
- Ensures data integrity for access information that enables accurate identity and access management provisioning.
- Assists internal employees and contractors in increasing their awareness of IAM policy and standards.
- Participates in special projects and performs other duties as assigned.
- Knowledge of ServiceNow, SailPoint, ID Vault, JIRA, PowerShell, Active Directory, LDAP, CyberArk and other business applications.
- Familiarity with technology and security concepts (AD, UNIX, ORACLE DB2 Platform Provisioning)
- Undergraduate degree in related field or equivalent combination of training and experience
- Security administration experience preferred
- Strong client relationship management skills - support line/help desk experience
- Analytical and strong problem resolution skills
- Strong communication and interpersonal skills
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