IAM Engineer

2 weeks ago

Malvern, United States Saxon Global Full time

This is a 12 month contract with Vanguard. Onsite Hybrid 3 days and 2 days remote. No visa - no H1B.

Job Summary

  • Provide administrative access to technology platforms such as operating systems, databases, or infrastructure components within a production environment.
  • Perform administration on workstations (e.g., installing/uninstalling applications, changing operating systems configuration and operating system maintenance).
  • Execute privileged commands.
  • Completes access security requests to grant, update or remove employees and contractors systems access. For example, requests are for privileged access and credentials.
  • Analyzes the security impact of each request, identifies approvals needed and determines the appropriate approach to complete the request.
  • Maintains effective service relationships with business units by keeping them informed of the status of their access requests and tickets, and provides non-technical answers to access questions.
  • Meets team and departmental service levels and objectives.
  • Resolves Tier 2 and 3 technical issues (simple to semi-complex in nature) to determine root cause and implements corrective action. Recognizes when to escalate and uses it as an opportunity to increase knowledge and acumen.
  • Accountable for meeting quality, productivity and service standards. Identifies opportunities to improve the efficiency and effectiveness of access administration processes and procedures.
  • Applies risk management knowledge to improve efficiency and effectiveness of access administration. Participates in project support related to access provisioning and improving current workflows.
  • Ensures data integrity for access information that enables accurate identity and access management provisioning.
  • Assists internal employees and contractors in increasing their awareness of IAM policy and standards.
  • Participates in special projects and performs other duties as assigned.
Required Skills/Education
  • Knowledge of ServiceNow, SailPoint, ID Vault, JIRA, PowerShell, Active Directory, LDAP, CyberArk and other business applications.
  • Familiarity with technology and security concepts (AD, UNIX, ORACLE DB2 Platform Provisioning)
  • Undergraduate degree in related field or equivalent combination of training and experience
  • Security administration experience preferred
  • Strong client relationship management skills - support line/help desk experience
  • Analytical and strong problem resolution skills
  • Strong communication and interpersonal skills

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