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Sales & Front Desk Associate

1 month ago

Austin, United States Scenthound Full time
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Free uniforms
Perks and Benefits:
  • Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
  • Competitive hourly base pay AND sales bonuses
  • Merit-based pay increases
  • Complimentary Chiropractic care
About the Position:

The Sales & Front Desk Associate is a key position, focused on selling memberships while providing exceptional service to every customer.

This position requires:
  • Sales experience and confidence (membership sales are highly valued)
  • Customer service experience (retail, restaurant)
  • Computer/ Technology proficiency
  • A passion for health & wellness
  • Reliable transportation
  • Willingness to work in a smoke-free environment
  • Week days 8:30AM-7:00PM & 9:30AM-4:00PM
Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate about health and wellness

Tasks:
  • Drive membership sales through health and wellness education
  • Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer - responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain membershipsK
  • keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Manager
Skills and Abilities:
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards


Compensation: $16.00 - $22.00 per hour

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