Front Desk Associate

6 days ago

Austin, Texas, United States Advanced Pain Care Full time
:

Job purpose
The front desk associate is the initial contact person for patients when they enter the medical office.

The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk.

This position requires excellent customer service skills, a background as a medical assistant, as well as the ability to multitask and stay organized.


Duties and responsibilities

  • Greets, welcomes and directs incoming patients and visitors to the proper areas
  • Keeps the flow of patients moving smoothly and maintains a neat work area
  • Answers the phone professionally and politely, using proper phone etiquette
  • Collects and verifies patient demographic and insurance information
  • Facilitates patient flow and notifies clinical staff members of patients' arrivals
  • Communicates with current and prospective patients, visitors and clinical staff by responding to inquiries in a courteous manner
  • Protects patient confidentiality by securing protected health information and complying with HIPAA guidelines
  • Schedules patients for appointments and informs patients of costs of care being provided.
  • Collects and posts fees according to protocols, prepares and balances daily batches for Billing Department.
  • Maintains forms and office supplies required for front desk activities.
  • Assures the readiness of the front desk area for each working day
  • Uses computer to accurately input all information provided by the patient
  • Demonstrates a responsible attitude and the ability to establish and maintain a cooperative relationship with coworkers.
  • Has regular and predictable attendance
  • Adheres to APC policies and procedures
  • Performs other duties as assigned

Requirements:

Qualifications
Education:

Requires a high school diploma or GED

Experience:

Previous office administration work experience. Medical Assistant experience required. Knowledge of medical terminology and basic computer skills preferred.

Knowledge, Skills and Abilities:

  • Strong verbal and written communication skills
  • Ability to work with people, including those dealing with an illness or in pain
  • Skilled in handling incoming phone calls and operating office equipment
  • Skilled in handling paperwork adequately
  • Knowledge of medical terminology and insurance practices
  • Knowledge of basic arithmetic to make calculations, balance and reconcile figures
  • Ability to organize and prioritize tasks effectively
  • Ability to flexibly respond to changing demands and maintain professionalis

Working conditions
Environmental Conditions:

Medical Office environment

Physical Conditions:

  • Must be able to work as scheduled typically from 8
:
00 - 5:
00 M-F

  • Must be able to sit and/or stand for prolonged periods of time
  • Must be able to bend, stoop and stretch
  • Must be able to lift and move boxes and other items weighing up to 30 pounds.
  • Requires eyehand coordination and manual dexterity sufficient to operate office equipment, etc.

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