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Sales Front Desk Associate

4 months ago

Austin, United States Scenthound Austin, TX Full time

Benefits:

Bonus based on performance

Competitive salary

Free uniforms

Perks and Benefits:

Direct career growth path to Management positions (Ass. Manager, Manager) and additional options

Competitive hourly base pay AND sales bonuses

Merit-based pay increases

Complimentary Chiropractic care

About the Position:

The Sales & Front Desk Associate is a key position, focused on selling memberships while providing exceptional service to every customer.

This position requires:

Sales experience and confidence (membership sales are highly valued)

Customer service experience (retail, restaurant)

Computer/ Technology proficiency

A passion for health & wellness

Reliable transportation

Willingness to work in a smoke-free environment

Week days 8:30AM-7:00PM & 9:30AM-4:00PM

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate about health and wellness

Tasks:

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain membershipsK

keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Manager

Skills and Abilities:

Confidence in selling services and products

Ability to connect with customers (both canine and human) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards