Service Center Agent I

2 months ago


Springfield, United States Blackhawk Network Full time

Overview:

The Customer Service Specialist will play a key role in providing support to the team, our partners and consumers. The role includes utilizing multiple applications to support partner and consumer requests as well as being responsible for organization and maintenance of data. The ideal candidate possesses strong interpersonal skills and enjoys working with people in a customer focused environment that requires continual multi-tasking and flexibility.

Responsibilities:
  • Handling 2nd level customer service support for partners and consumers (refund adjustments, consumer & partner gift card escalations, etc.)
  • Data entry using Excel. Inputting & summarizing gift card data
  • Communicating with external partners (written & verbal)
  • Responding to customer inquiries, providing professional, customer-facing interaction by phone, email or in person
  • Responding to and routing Customer Service incidents and emails
  • Corresponding with various Call Centers
  • Learn functional knowledge of Customer Service programs
  • With direction from management, planning and executing business process improvement changes relating to Customer Service. Recommend new processes where needed to improve quality and/or on-time service.
  • Assisting with implementation of new programs
  • Participating in customer service recommendations, decisions and business rule development
  • Performing other duties as assigned
Qualifications:
  • Strong customer service skills and a client focused attitude
  • Comfort with complex and intangible concepts that are not fully determined
  • Excellent interpersonal skills, time management, and multi-tasking abilities
  • Excellent ability to prioritize, problem solve and manage numerous projects on tight deadlines with limited direction
  • Ability to work in an entrepreneurial atmosphere that may require management of a variety of tasks and duties
  • Ability to work independently and handle multiple deadlines
  • Excellent verbal and written communication skills
  • Must be organized, detail-oriented and demonstrate the appropriate sense of urgency
  • Individual must be adaptable, flexible, proactive, and professional with the ability to prioritize work, navigate successfully in a cross functional/matrix environment and engage support functions as required to complete the work
  • Proficient knowledge of Microsoft applications (Word, Excel, PowerPoint, Visio)
  • 2 or 4-year college degree or relevant work experience required


  • Springfield, Illinois, United States Golden West Services Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Service Assurance Agent to join our team at Golden West Telecommunications. As a Service Assurance Agent, you will be responsible for providing entry-level customer and network surveillance, triage, and repair support for our network and customers.Key ResponsibilitiesMonitor the Company's...


  • Springfield, New Jersey, United States Angel Rodriguez - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, consider joining our team as a State Farm Agent Team Member.As a State Farm Agent Team Member, you will be responsible for providing exceptional customer service to...


  • Springfield, South Dakota, United States Golden West Services Inc Full time

    Job Summary:A Service Assurance Agent provides entry-level customer and network surveillance, triage, and repair support for Golden West Services Inc's network and customers. This role is responsible for ensuring customer and network service reliability and quality. The ideal candidate will have excellent analytical and problem-solving skills, with the...


  • Springfield, Illinois, United States Mark Cortesi - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will be responsible for establishing strong relationships with customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial...


  • Springfield, United States David Hersch - State Farm Agent Full time

    Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities:  Establish customer relationships...


  • Springfield, Oregon, United States Cody Fleming - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative - State Farm Agent Team Member with Cody Fleming - State Farm Agent, you will provide exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career...


  • Springfield, Missouri, United States Clint Harris - State Farm Agent Full time

    Position OverviewAre you a people person with excellent communication skills? Do you enjoy working with customers and helping them find the right insurance solutions? If so, we may have the perfect opportunity for you.As a State Farm Agent Team Member, you will be responsible for establishing customer relationships, following up with customers as needed, and...


  • Springfield, Illinois, United States Kaylie Snyder - State Farm Agent Full time

    Position OverviewAs a State Farm Insurance Agent located in Springfield, IL, we are seeking a motivated and career-oriented professional to join our team. As a State Farm team member for Kaylie Snyder - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home, and life...

  • Hotel Front Desk Agent

    3 months ago


    Springfield, United States Hilton Springfield Full time

    Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...


  • Springfield, Virginia, United States Jon Parker - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and organized professional to join our team as an Executive Assistant to a State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining customer relationships, working with the agent to achieve marketing goals, and developing leads to drive business growth.This is...


  • Springfield, Illinois, United States Golden West Services Inc Full time

    Job Summary:Golden West Services Inc is seeking a highly skilled Service Assurance Agent to join our team. As a Service Assurance Agent, you will be responsible for providing exceptional customer support and ensuring the quality of our network services. Key Responsibilities: Provide administrative and technical support to internal and external customers...

  • Senior Revenue Agent

    2 weeks ago


    Springfield, Illinois, United States Internal Revenue Service Full time

    Job SummaryWe are seeking a highly skilled Senior Revenue Agent to join our team at the Internal Revenue Service. As a Senior Revenue Agent, you will be responsible for examining and investigating complex income tax returns filed by individuals and organizations.Key ResponsibilitiesPlan and conduct examinations using extensive knowledge of accounting...

  • Service Desk Agent

    3 weeks ago


    Springfield, Massachusetts, United States Dunhill Professional Search & Government Solutions Full time

    Job Title: Service Desk AgentJob Summary:We are seeking a highly motivated and detail-oriented Service Desk Agent to join our team at Dunhill Professional Search & Government Solutions. As a Service Desk Agent, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key...


  • Springfield Gardens, New York, United States Angel Rodriguez - State Farm Agent Full time

    Position OverviewAre you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you!As a State Farm Agent Team Member, you will play a critical role in building and maintaining strong relationships with our...


  • Springfield, Virginia, United States Jon Parker - State Farm Agent Full time

    Job DescriptionAs a State Farm Agent Team Member, you will be responsible for establishing customer relationships and providing prompt, accurate, and friendly customer service. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing...


  • Springfield, Illinois, United States Jeff Burtis - State Farm Agent Full time

    Job DescriptionAre you looking for a part-time job that offers meaningful work and competitive compensation?This role is an excellent opportunity to work with a State Farm Agent and contribute to the success of their office.Responsibilities:Collaborate with the agent to establish and meet marketing goals.Develop leads, schedule appointments, identify...


  • Springfield, Illinois, United States Daton Kaisner - State Farm Agent Full time

    State Farm Insurance AgentWe are seeking a highly motivated and career-oriented professional to join our team as a State Farm Insurance Agent. As a member of our team, you will have the opportunity to build and develop customer relationships within the community to promote State Farm products, including auto, home, and life insurance.Key Responsibilities:Use...


  • Springfield, United States State Farm Agent Full time

    Become a State Farm Agent. With the brand recognition of a Fortune 50 company, State Farm agents offer products to help customers meet their insurance and financial service needs.If you've ever dreamed of running your own business, but didn't know where to start, this could be for you!Insurance experience is not required!We are recruiting for the opportunity...


  • Springfield, United States State Farm Agent Full time

    Become a State Farm Agent. With the brand recognition of a Fortune 50 company, State Farm agents offer products to help customers meet their insurance and financial service needs.If you've ever dreamed of running your own business, but didn't know where to start, this could be for you!Insurance experience is not required!We are recruiting for the opportunity...


  • Springfield, Virginia, United States Jon Parker - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAs a Customer Service Representative for Jon Parker - State Farm Agent, you will be responsible for providing prompt, accurate, and friendly customer service. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing...