Alarm Monitoring Agent

3 weeks ago


Springfield, Missouri, United States Federal Protection Inc Full time

Job Summary:

Federal Protection Inc. is seeking a skilled Alarm Monitoring Agent to join our team. As an Alarm Monitoring Agent, you will be responsible for monitoring security and life safety alarm systems, dispatching law enforcement/first responders, and coordinating service requests from customers.

Key Responsibilities:

  • Monitor security and life safety alarm systems
  • Dispatch law enforcement/first responders
  • Coordinate service requests from customers

Requirements:

Any combination equivalent to education and experience that provides the required skill and knowledge. Typical qualifications would be equivalent to:

1. High School Diploma or GED.

2. Monitoring/Dispatching experience preferred.

Skills:

Excellent customer service skills with co-workers and customers by telephone. Computer based dispatching and service call scheduling helpful but not required. Good documentation and data entry skills. Accurate typing and 10-key skills. Must be detail oriented and very organized with superior telephone, written & verbal communication, and interpersonal skills.

Ability:

Multi task ability and stress tolerance. Must be able to effectively communicate and articulate with technicians and customers professionally. Must be able to problem solve, be a quick thinker and resourceful. Strong phone presence, with the ability to speak clearly and project voice. Must have the physical ability to bend down to get into file and to lift up to 50 lbs.

Work Environment:

Non-Exempt

Full-time



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