Current jobs related to Customer Service Account Manager - Hialeah - TUUCI
-
Customer Account Manager
4 weeks ago
Hialeah, United States Prime Time Executives Full time $40,000 - $60,000Job DescriptionJob DescriptionPrime Time Executives is a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative entry-level Customer Account Manager to engage our consumer audience in acquisitions and existing...
-
Customer Account Manager
4 weeks ago
Hialeah, United States Prime Time Executives Full timeJob DescriptionJob DescriptionPrime Time Executives is a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative entry-level Customer Account Manager to engage our consumer audience in acquisitions and existing...
-
Customer Account Manager
1 week ago
Hialeah, United States Prime Time Executives Full time $40,000 - $60,000Job DescriptionJob DescriptionPrime Time Executives is a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative entry-level Customer Account Manager to engage our consumer audience in acquisitions and existing...
-
Customer Service Account Specialist
1 week ago
Hialeah, Florida, United States Mohabel Enterprises Full timeAt Mohabel Enterprises, we pride ourselves on transforming our clients' product inquiries into successful partnerships. Our consultative methodology has significantly enhanced our clients' brand visibility and opened up new avenues for growth within our organization. Our Customer Service Account Specialists serve as the primary liaison for our customer...
-
Customer Account Representative
2 days ago
Hialeah, Florida, United States Prime Time Executives Full timeJob OverviewPrime Time Executives is a dynamic business management firm that specializes in delivering innovative customer service, sales, and marketing solutions to our clients. We are currently seeking a highly motivated and creative entry-level Customer Account Manager to join our team and contribute to our clients' growth and success.Key...
-
Customer Service Manager
3 months ago
Hialeah, United States Chivari Llc Full timeJob DescriptionJob DescriptionBenefits:Dental insuranceHealth insurancePaid time offChivari is seeking an experienced Customer Service Manager to oversee our customer support operations in Hialeah, FL. The ideal candidate will be passionate about delivering outstanding customer experiences, possess excellent communication skills, and demonstrate strong...
-
Bilingual Service Account Manager
2 weeks ago
Hialeah, Florida, United States UnitedHealthcare Full timePosition OverviewUnlock your potential with a rewarding career Imagine being able to assist clients with their health plan inquiries in their preferred language. At UnitedHealth Group, we strive to ensure our customers receive the support they need from our Bilingual Representatives. If you are proficient in both English and Spanish, we can help you channel...
-
Bilingual Service Account Manager
7 days ago
Hialeah, Florida, United States UnitedHealthcare Full timePosition OverviewAt UnitedHealthcare, we are dedicated to enhancing the healthcare experience for our clients. Imagine having the ability to address your health plan inquiries with a representative who speaks your language. We are looking for individuals fluent in both English and Spanish to join our team as Bilingual Representatives.Our mission is to...
-
Bilingual Service Account Manager
7 days ago
Hialeah, Florida, United States UnitedHealthcare Full timePosition OverviewAt UnitedHealthcare, we believe in empowering our clients and ensuring they receive the support they need. Imagine having the ability to communicate effectively with a representative who understands your language. Our Bilingual Representatives are here to provide that experience. If you are proficient in both English and Spanish, we can help...
-
Bilingual Service Account Manager
2 weeks ago
Hialeah, Florida, United States UnitedHealthcare Full timePosition OverviewWhen it comes to advancing your career, we recognize your potential. Imagine having the ability to receive answers to your health plan inquiries from a representative who communicates in your preferred language. At UnitedHealth Group, we are dedicated to ensuring our clients receive the support they need through our Bilingual...
-
Customer Service Representative
2 months ago
Hialeah, United States Schwarz Partners Full time**Customer Service Representative** Schwarz Partners Packaging Miami, 1101 East 33rd Street, Hialeah, Florida, United States of America Req #182 Thursday, February 10, 2022 SPP Miami , a wholly owned subsidiary of Schwarz Partners is currently seeking a Customer Service Representative to support our Hialeah, FL facility. As a Customer Service Representative,...
-
Customer Service Representative
2 weeks ago
Hialeah, United States Community Choice Financial Family of Brands Full timeOverview: As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers...
-
Bilingual Service Account Manager
2 weeks ago
Hialeah, Florida, United States UnitedHealthcare Full timePosition OverviewAt UnitedHealthcare, we recognize the importance of effective communication in healthcare. As a Bilingual Service Account Manager, you will play a crucial role in ensuring our clients receive the support they need in their preferred language. Your fluency in both English and Spanish will enable you to bridge communication gaps and enhance...
-
Entry Level Account Manager
3 months ago
Hialeah, United States Prime Time Executives Full timeJob DescriptionJob DescriptionPrime Time Executives is a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retention. Our outreach and communication methods connect us with customers to promote various services and increase client...
-
Bilingual Service Account Manager
2 weeks ago
Hialeah, Florida, United States UnitedHealthcare Full timePosition OverviewAt UnitedHealthcare, we recognize the importance of effective communication in healthcare. Our goal is to ensure that our clients receive comprehensive support in their preferred language. As a Bilingual Service Account Manager, you will play a crucial role in facilitating this communication, particularly for our clients in the education...
-
Customer Service Representative
1 week ago
Hialeah, United States Community Choice Financial Family of Brands Full timeJob DescriptionOverview: As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally...
-
Customer Service and Sales Representative
3 months ago
Hialeah, United States South Shore Marketing Full timeJob DescriptionJob DescriptionWe seek self-motivated individuals who love talking to people while providing excellent customer service. You will be working in a positive, fun environment emphasizing continuous learning. As a Customer Service and Sales Representative, you will lead by driving sales and selling, focusing on the client's customer. You will...
-
Account Manager
2 weeks ago
Hialeah, United States City Wide Facility Solutions Full timeThe Account Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits,...
-
Account Manager
2 weeks ago
Hialeah, United States City Wide Facility Solutions Full timeThe Account Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits,...
-
Account Manager
4 weeks ago
Hialeah, United States City Wide Facility Solutions Full timeJob DescriptionJob DescriptionThe Account Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer...
Customer Service Account Manager
2 months ago
Company Snapshot
Headquartered in Miami, Tuuci is a global leader in premium shade products for residential, hospitality, and commercial outdoor settings. The Tuuci team includes experts in design, engineering, sales, marketing, and production. We work in a fast-paced, fun, and diverse environment where the exchange of ideas and professional growth are encouraged. Our culture supports this vision by encouraging creativity, driving excellence, and supporting personal growth and development.
Position Summary
The customer service representative is responsible for providing excellent and effective customer service for all internal and external customers. This person will be required to have an in-depth knowledge of company products and programs as well as technical acumen. Excellent communication, problem solving, and follow-up skills are a must; the ability to work independently as well as within a team environment.
Location & Reporting Structure:
This position is based in Miami at Tuuci headquarters and reports to the Residential Customer Advocacy Manager.
Essential Duties and Responsibilities
Develop a strong relationship with each customer through a willingness and desire to assist them in solving problems.
Strengthen that relationship with quick and efficient communication and response via phone call or email.
Provide installation and operating instructions, assist clients in troubleshooting products in the field that are not operating properly.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Assess and enter warranty claims in CSI, providing assistance needed to expedite resolution for the client and claim fulfillment.
Open complaints in CSI regarding service or product issues, monitor, update, and close cases in a timely manner in accordance with customer service standards.
Assist clients with inquiries and changes regarding open orders in the system (such as lead time and status updates).
Update open orders in our system as requested by clients such as delivery dates, specifications, addresses, etc.
Provide clients with freight quotes as needed.
Provide timely feedback to the QC and Engineering departments regarding service failures, product failures, or customer concerns.
Partner with engineering on complex issues to obtain a solution for the client and ensure the solution is quickly and effectively executed.
Partner with the sales department in assessing and processing returns.
Process credit memos, returns, and check requests related to order issues as needed, assisting accounting with billing discrepancies.
Assist the sales, accounting, and shipping departments, as needed, in problem resolution of issues related to orders.
Education and Qualifications
Bachelor’s degree.
3+ years of experience in sales, design, or operations within a related industry.
Excellent interpersonal skills, with a strong ability to develop and nurture business relationships.
Solid written and verbal communication skills.
Ability to collaborate effectively cross-functionally.
Self-starter with ability to use independent judgment.
Creative problem solver.
High attention to detail.
Prowess in understanding and conveying technical information.
Strong organizational and multi-tasking skills, including time management.
Strong work ethic and integrity.
Passionate about client development, service, and relationships.
Proficiency in MS Office (Word, Excel, PowerPoint) and experience with Salesforce preferred.
Tuuci Offers
A welcoming and inclusive work environment.
Culture that fosters diversity of thought and encourages innovation.
Support for professional growth and development.
Dynamic team of talented professionals dedicated to excellence.
Opportunity to make an immediate impact and contribute innovative ideas.
Competitive benefits package includes health benefits, matching 401k retirement plan, paid holidays, sick days, and personal days.
About Tuuci
For 26 years, Tuuci has revolutionized outdoor living spaces with durable, innovative shade and furniture products featuring nautically inspired designs. Founded by Dougan Clarke in 1998, the Ultimate Umbrella Company, Inc., (simply known as
“Tuuci” ), was born from his seaside roots in Miami, where Clarke began his career as a marine outfitter for high-performance yachts.
With a keen eye on design and a passion for form and function, Clarke applied his craftsmanship to the shade industry to create Tuuci’s unique brand of marine grade shade architecture. Today, Tuuci’s distinctive, award-winning shade designs, luxury outdoor furniture, and versatile shade structures are sought by leading design professionals within the commercial, hospitality, and residential design communities around the world.
Globally headquartered in Miami, the company maintains two additional manufacturing centers in the Netherlands and Vietnam and operates trade showrooms in Chicago and Atlanta.
Tuuci’s sense of community is a cornerstone of the company’s foundation, providing charitable outreach across a host of environmental and humanitarian concerns. The company’s mission is to help people live their best life outdoors through inspiring design, enduring performance, and convivial service.
#J-18808-Ljbffr
